Info & FAQ
We want your stay with us to be as seamless and enjoyable as possible!
To answer some of your most frequently asked questions, we’ve compiled all the most important information about our resort, check-in, checkout, WiFi access, the golf course, our facilities and so much more into an FAQ below.
HOTEL
Checkout is at 11am (local time).
Our WiFi is free to all hotel guests!
Network is SEGRC-Public.
No password is required
Local calls are toll-free; long distance charges will apply.
Smoking in hotel rooms or on balconies is prohibited. Violators will be charged a $250 cleaning fee.
We offer pet friendly rooms as well as dog-days on the golf course!
We do not allow unregistered pets in our hotel rooms. Violators will be charge a $250 cleaning fee.
Learn more about registering your pet for your stay by visiting our Pet Friendly page.
We’ve designated ‘Quiet Time’ as 11pm. Please show courtesy towards other hotel guests.
AMENITIES & SERVICES
You are welcome to enjoy our health club: outdoor heated pools, steamroom, sauna & fitness centre. Learn more here.
Nets, sticks and balls for hockey are available at the front desk during winter.
During the summer we have a variety of sports equipment at our KOA RV Park including: basketball, bocce, horseshoes, badminton, and a playground.
We have a coin-operated laundry facility at our KOA RV Park.
Dry cleaning and laundry services are available by contacting the front desk.
ATMs are located in the Casino Main Lobby, the Hotel Main Lobby and the Pro Shop.
We have ample conference and meeting room space available. Visit the Groups page to learn more.
The services at the Silver Water Spa includes: facials, body wraps, body polish, lavender skin recover treatment, hot rock skin massage, essentials relaxations massage, hand treatment, foot treatment, gel polish applications, full-body waxing and make-up application. To learn more, visit our Spa page.
You can view hours & menus for each of our dining outlets here.
The activities are endless in the East Kootenay region! Many local businesses offer a variety of activities in the area including ATV tours, skiing or snowboarding, whitewater rafting, heli-tours of the Kootenay Rockies, kayaking, canoeing, fly fishing, paddleboarding, guided hikes, horseback trail rides, tours of Fort Steele Heritage Town & more.
CASINO OF THE ROCKIES
To learn more about Casino of the Rockies games, promotions, events & services you can find their website here.
Casino Hours of Operation
3:00 PM – 11:00 PM Daily
Table Games
Live table games will be back soon, in the meantime please enjoy our electronic versions.
GOLF
St. Eugene is proud to be a par 72 championship course offering unlimited driving range access, a full-service Snack Shack, the 19th Hole Bar & Grill, golf carts, smartphone GPS access, golf lessons for individuals or groups, and mini-tournament programs can also be arranged.
The Pro Shop is open seven days a week during golf season from 6am to 8pm. Special hours may apply during the holiday season. Learn more here.
The rates are dynamically priced, which means they vary depending on time of day and week, month of the year, or special twilight and dawn fees. As well, we have exclusive Stay and Play Packages that include rounds of golf. View our online booking & rates page here.
Not at this time, but we do have the Snack Shack conveniently located near the middle of the course by the end of Hole 3, and at the start of Holes 4, 11 and 15.
Yes! The driving range is free with every paid round of golf. It is located near the Pro Shop, adjacent to the parking lot. Day use for Resort guests is $10+ tax, and $15+ tax for the public.
Not if you want a really good workout! Our course is quite long and as its etched out of mountainous terrain, the walkways can be rather steep at times.
With our dynamic pricing, reduced green fees often start in the early afternoon, with the average “Twilight” tee-times beginning around 3:00pm. Please call the golf shop at 1-877-417-3133 or visit our Golf Rates page to check for tee time availability on any given day!
