reserhotel

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Careers

St. Eugene Golf Resort & Casino is always on the lookout for knowledgeable and enthusiastic individuals who are seeking employment in hospitality. For all career inquiries, please email us at: careers@steugene.ca Click below to see what positions are currently available.

Please note: We will only accept applications from those who are currently legally eligible to work in Canada

Casino

Relief Guest Services Supervisor/Drop Team Member – 4 Days Per Week

Job: Relief Guest Services Supervisor/Drop Team Member – 4 Days Per Week

Department: Casino Guest Services/Drop Team

Job Purpose: This position has combined duties with 2 days per week as Relief Guest Services Supervisor and 2 days per week as Drop Team Member. The Relief Guest Service Supervisor oversees the Guest Services team under the direction of the Full Time Guest Services Supervisor, to see that all levels of Customer Service and administrative work are carried out professionally courteously and in accordance with BCLC and SEM policies and procedures. The Drop Team Member duties include the responsible for the efficient count and drop collection of all currency in the casino and accurate accountability of such items.

Qualifications

Candidates must have Grade 12 or an acceptable combination of related experience, education and/or training. Knowledge of Sales and Marketing preferred. Previous Supervisory experience considered an advantage. Ability to obtain a Serving it Right Certificate and Level 2 ART (Appropriate Response Training). Previous customer service experience considered an asset.

Competencies

  • Ability to accurately handle and balance cash or monetary transactions.
  • Have the ability to analyze problems systematically, organizing information and identifying key factors and key causes in order to generate solutions.
  • Ability to consistently lead, build and manage a diverse team to deliver outstanding guest services.
  • Administration of Marketing Initiatives & Promotions

– Administrative/data entry support
– Development and proposals of new initiatives & specialized site events
– Development and proposals for Elite Bonusing Suite site events
– Implementation of BCLC initiatives & promotions
– Development and implementation of Rules and Regulations for all promotions
– Handling promotional money – requests, banking, delivery to casino, storage in cage
– Public address at the casino and offsite during promotions
– Reporting to management on statistics of promotions
– Purchasing of all prizing for SEM promotions. Reconciling budget
– Creative advertising for posters and print advertising
– Proofreading all posters and print advertising
– Arranging rentals for promotions
– Monthly reporting to CSM
– Other duties as required

  • Demonstrate the ability to communicate effectively with balanced listening and talking, speaking and writing clearly and accurately, keeping others informed.
  • Demonstrate a high level of Guest Focus by striving for high guest satisfaction, going out of way to be helpful and pleasant and making it as easy as possible on the guest rather than self, department, or organization
  • Demonstrated accountability by planning ahead, managing time well, being on time, being cost conscious, thinking of better ways of doing things, demonstrates ability to follow instructions, maintains appropriate appearance, complies with team Member policies and procedures, and has a willingness to learn
  • Demonstrates a positive attitude, initiative and adaptability/flexibility
  • Ability to develop and maintain collaborative working relationships with others assisting to define and work toward team goals.
  • Conflict resolution skills with the ability to deal with customer and staff issues in a professional, courteous and understanding manner even in difficult situations.
  • Knowledge of Microsoft Office computer applications
  • Organizational and office skills
  • Sales and merchandizing skills

Conditions of Employment

Must have a flexible schedule and be able to work late night shifts, weekend, as well as federal and civic holidays. Must apply for, receive and maintain a Gaming License from GPEB. Will require or need to obtain a Serving it Right Certificate. Must be physically able to lift light objects (tools and equipment are available for heavier loads) Must be 19 years or older in order to work in the Casino

Application Process:

St. Eugene offers a competitive compensation and benefits package. Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is August 26, 2019 by 12:00 PM. Applications may be submitted by email, mail, or fax to:

St. Eugene Golf, Resort & Casino
7777 Mission Road
Cranbrook BC, V1C 7E5
Fax: (250) 420-2001
E-mail:
careers@steugene.ca

Please quote “Casino Guest Services Supervisor/Drop Team” in the subject line of the email

Other Information:

This competition may be used to create an eligibility list for permanent, term and acting positions.

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted

Cashier (Casino) –Relief on Call

Job: Cashier (Casino) –Relief on Call

Job Purpose: The Cashier’s primary function is to assist patrons in a professional and friendly manner and to provide both external and internal customer service. You would be required to cash slot tickets, lottery tickets, BC gold points and table chips. You would also make change and exchange foreign currency and Travelers Cheques. Part of your duties would be to confirm and pay out jackpots and prepare slot attendant’s floats.

Qualifications

Candidates must have Grade 12 or have an acceptable combination of related experience, education and or training. The successful candidate will have experience providing excellent customer service and recent experience handling and balancing cash or monetary transactions. Preference may be given to candidates who possess Casino experience. A Serving it Right Certificate would be an advantage.

Competencies

  • Ability to accurately handle and balance cash or monetary transactions
  • Demonstrate the ability to communicate effectively with balanced listening and talking, speaking and writing clearly and accurately, keeping others informed
  • Following training will ensure proper documentation and appropriate procedures are used for administrative transactions
  • Able to demonstrate, after training, knowledge in Cash Cage practices, policies and procedures.
  • Can quickly locate and correct errors in the display or transcription of information
  • Demonstrate a high level of guest Focus by striving for high guest satisfaction, going out of your way to be helpful and pleasant and making it as easy as possible on the guest rather than self, department or organization
  • Demonstrated accountability by planning ahead, managing time well, being on time, being cost conscious, thinking of better ways of doing things, demonstrates ability to follow instructions, maintains appropriate appearance, complies with team Member policies and procedures, and has a willingness to learn
  • Demonstrate the ability to work as part of a team by being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment, is responsible, honest, loyal, interacts with other tactfully, resolves conflicts appropriately, and adapts to change.

Conditions of Employment:

You would be required to work a flexible schedule according to business needs, including evenings, weekends and holidays. Must apply for, receive and maintain a Gaming License from Gaming Policy Enforcement Branch, British Columbia. Must be 19 years or older in order to work in the Casino.

Application Process:

Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is July 15, 2019 by 12:00 Noon. Applications may be submitted by fax, email, or mail to: St. Eugene Golf, Resort & Casino

7777 Mission Road
Cranbrook BC, V1C 7E5
Fax: (250) 420-2001
E-mail: careers@steugene.ca

Please include “Cashier” in the subject line of your email.

Other Information:

This competition may be used to create an eligibility list for permanent, term and acting positions.

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted.

Food & Beverage

Servers – Seasonal (with the potential to stay on)

Job: Servers Seasonal (with the potential to stay on)

If you are looking to transition into the Hospitality Industry this may be the job for you. We are looking for energetic and enthusiastic individuals that want to learn about food, wine and service, and want to work their way up as ambassadors of St. Eugene.

Job Purpose:

This position is responsible for serving Resort guests in a friendly and courteous manner in the St Eugene Smokehouse and Purcell Grill. Servers issue menus and take orders from guests, inform kitchen staff of orders via Silverware Point of Sale System (POS), ensures liquid refreshment levels are maintained as required while adhering to “Serving It Right” policies, clean and reset tables, respond to guest requests as required and keeps guests satisfied throughout service and issues bill for services rendered and obtain appropriate documentation or cash necessary to ensure payment. You would have or obtain the ability to recommend food and wine parings. It would be required that you inform a supervisor of complaints and resolve situations speedily and in the best interests of the Resorts reputation. You would also receive, liquor and supply orders and put them where they belong, in an orderly fashion; keep supplies stocked and clean; engage in light cleaning duties in the restaurant area such as filling and wiping coffee pots, sugar, napkins and holders, straws, etc.

Qualifications

The successful candidate will possess a string personality and will have experience providing excellent customer service. Shifts will depend on level and type of experience

Competencies

  • • Demonstrate a high level of Guest Focus by striving for high guest satisfaction, going out of the way to be helpful and pleasant and making it as easy as possible on the guest rather than self, department, or organization
  • • Demonstrated accountability by planning ahead, managing time well, being on time, being cost conscious, think of better ways of doing things, demonstrates ability to follow instructions, maintains appropriate appearance, complies with team Member policies and procedures and has a willingness to learn
  • • Demonstrates the ability to work as part of a team by being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment, is responsible, honest, loyal, interact with others tactfully, resolves conflicts appropriately, and adapts to change.
  • • Has the ability to analyze multiple service requests from guests and organize them in a sequence that makes the most in terms of timely service
  • • Can operate a computerized POS system
  • • Have basic mathematical skills with the ability to issue change without the aid of a calculator
  • • Have knowledge of food and beverage, including the ability to mix alcoholic drinks according to standard Resort recipes and a knowledge of wine

Conditions of Employment:

Must have a flexible schedule and be able to work early morning’s day and evenings shifts, weekends, as well as federal and civic holidays. Must be 19 years of age or older. Will require or need to obtain a Serving it Right. Must be able to walk and stand for extended periods of time.

Application Process:

Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is July 8, 2019 by 12 Noon Applications may be submitted by email, mail, or fax:

St. Eugene Golf, Resort & Casino
7777 Mission Road
Cranbrook BC, V1C 7E5
Fax: (250) 420-2001
E-mail:
careers@steugene.ca

Please quote “Server” in the subject line of the email

Other Information:

This competition may be used to create an eligibility list for permanent, term and acting positions.

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted

Food & Beverage Host(ess) – Seasonal (with the potential to stay on)

Job: Food & Beverage Host(ess) Seasonal (with the potential to stay on)

If you are looking to transition into the Hospitality Industry this may be the job for you. We are looking for energetic and enthusiastic individuals that want to learn about food, wine and service, and want to work their way up as ambassadors of St. Eugene.

Job Purpose: Under the general supervision of the Supervisor/Manager, the primary focus of the Host(ess) is to greet guests of the dining room. You be required to support the Servers by assisting in the clearing and set up of tables, water and bread service and food and beverage delivery. This position also takes orders for room service, sets up room service trays and delivers it to the hotel room. You would also ensure that the guest is thoroughly satisfied with their food, beverage, service and atmosphere each time they visit. If a situation needs to be dealt with it must be done with discretion and tact with an understanding of when it is appropriate to call on a manager for assistance. Greeting of guests and telephone etiquette would always be at the highest standards

Qualifications

Must be a minimum of 16 years old and can obtain a Food Safe and Serving it Right Certificate. The candidate will possess a string personality. Previous hosting experience would be an advantage. Shifts will depend on level and type of experience.

Competencies

• Ability to accurately handle and balance cash or monetary transactions and the mathematical skills to issue change without the aid of a calculator.

• Conflict resolution skills with the ability to deal with customers issues in a professional, courteous and understanding manner even in difficult situations.

• Demonstrates the ability to communicate effectively with balanced listening and talking, speaking and writing clearly and accurately, keeping others informed

• Demonstrates the ability to work as part of a team by being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment, is responsible, honest, loyal, interacts with others tactfully, resolves conflicts appropriately, and adapts to change.

• Demonstrated accountability by planning ahead, managing time well, being on time, being cost conscious, thinking of better ways of doing things, demonstrates ability to follow instructions, maintains appropriate appearance, complies with team Member policies and procedures, and has a willingness to learn

• Demonstrates a high level of Guest Focus by striving for high guest satisfaction, going out of way to be helpful and pleasant and making it as easy as possible on the guest rather than self, department, or organization

• Has the ability to operate a computerized POS

• Following training have knowledge of functions and promotions of the St. Eugene Golf, Resort & Casino and knowledge of the surrounding area

Conditions of Employment:

Must be flexible to work various shifts such as early morning evenings, weekends and civic holidays. Must be able to work in a fast-paced environment. Must be able to endure frequent bending, lifting, stooping, standing and walking. Some reasonably heavy lifting and carrying of objects is required (tools will be provided for heavier items). Employees should be prepared to work in an indoor and outdoor climate with varying degrees of temperature.

Application Process:

Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is July 8, 2019 by 12:00 Noon. Applications may be submitted by fax, email or mail to: St. Eugene Golf, Resort & Casino

7777 Mission Road
Cranbrook BC, V1C 7E5
Fax: (250) 420-2001
E-mail: careers@steugene.ca

Please insert “F&B Host” in the subject line of the email.

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted

Food and Beverage Support Staff – Seasonal (with the potential to stay on)

Job: Food and Beverage Support Staff Seasonal (with the potential to stay on)

If you are looking to transition into the Hospitality Industry this may be the job for you. We are looking for energetic and enthusiastic individuals that want to learn about food, wine and service, and want to work their way up as ambassadors of St. Eugene.

Job Purpose

This position is responsible for serving Resort guests in a friendly and courteous manner in the Food & Beverage Outlet. Support staff will assist in a variety of ways such as banquets, bussing tables, prep work, food runner. Your work duties will be dictated by the supervisor on shift.

Qualifications

The successful candidate will possess a string personality and have experience providing excellent customer service. Shifts will depend on level and type of experience. We are willing to train the right person.

Competencies

  • Demonstrate a high level of Guest Focus by striving for high guest satisfaction, going out of the way to be helpful and pleasant and making it as easy as possible on the guest rather than self, department, or organization
  • Demonstrated accountability by planning ahead, managing time well, being on time, being cost conscious, think of better ways of doing things, demonstrates ability to follow instructions, maintains appropriate appearance, complies with team Member policies and procedures and has a willingness to learn
  • Demonstrates the ability to work as part of a team by being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment, is responsible, honest, loyal, interact with others tactfully, resolves conflicts appropriately, and adapts to change.
  • Have basic mathematical skills with the ability to issue change without the aid of a calculator

Conditions of Employment:

The successful applicant will have availability for any shift and will be available throughout our peak summer months.

Must be 19 years of age or older. Will require or need to obtain a Serving it Right. Must be able to walk and stand for extended periods of time.

Application Process:

Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is July 8, 2019 by 12 Noon Applications may be submitted by email, mail, or fax:

St. Eugene Golf, Resort & Casino
7777 Mission Road
Cranbrook BC, V1C 7E5
Fax: (250) 420-2001
E-mail: careers@steugene.ca

Please quote “F&B Support Staff” in the subject line of the email

Other Information:

This competition may be used to create an eligibility list for permanent, term and acting positions.

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted

Casino Food and Beverage Staff – Seasonal (with the potential to stay on)

Job: Casino Food and Beverage Staff Seasonal (with the potential to stay on)

Job Purpose:

This position is responsible for serving Casino guests in a friendly and courteous manner. You will issue menus and take orders from guests; inform kitchen staff of orders via Silverware Point of Sale System (POS); ensure liquid refreshment levels are maintained as required while adhering to “Serving It Right” policies; clean and reset tables; respond to guest requests as required and keep guests satisfied throughout service; issue bills for services rendered and obtain appropriate documentation or cash necessary to ensure payment. You would have or obtain the ability to recommend food and wine parings. It would be required that you inform a supervisor of complaints and resolve situations speedily and in the best interests of the Resort’s reputation. You would also receive, liquor and supply orders and put them where they belong, in an orderly fashion; keep supplies stocked and clean; engage in light cleaning duties in the restaurant area such as filling and wiping coffee pots, sugar, napkins and holders, straws, etc.

Qualifications

The successful candidate will possess a string personality and some experience providing excellent customer service. Shifts will depend on level and type of experience. We are willing to train the right person.

Competencies

  • Demonstrate a high level of Guest Focus by striving for high guest satisfaction, going out of the way to be helpful and pleasant and making it as easy as possible on the guest rather than self, department, or organization
  • Demonstrated accountability by planning ahead, managing time well, being on time, being cost conscious, think of better ways of doing things, demonstrates ability to follow instructions, maintains appropriate appearance, complies with team Member policies and procedures and has a willingness to learn
  • Demonstrates the ability to work as part of a team by being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment, is responsible, honest, loyal, interact with others tactfully, resolves conflicts appropriately, and adapts to change.
  • Has the ability to analyze multiple service requests from guests and organize them in a sequence that makes the most in terms of timely service
  • Have the ability to operate a computerized POS system
  • Have basic mathematical skills with the ability to issue change without the aid of a calculator
  • Have knowledge of food and beverage, including the ability to mix alcoholic drinks according to standard Resort recipes and a knowledge of wine

Conditions of Employment:

Must have a flexible schedule and be able to work early morning’s day and evenings shifts, weekends, as well as federal and civic holidays. Must be 19 years of age or older. Will require or need to obtain a Serving it Right. Must be able to walk and stand for extended periods of time. Must apply for, receive and maintain a Gaming License from GPEB.

Application Process:

Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is July 8, 2019 by 12 Noon Applications may be submitted by email, mail, or fax:

St. Eugene Golf, Resort &
Casino7777 Mission Road
Cranbrook BC, V1C 7E5
Fax: (250) 420-2001
E-mail:
careers@steugene.ca

Please quote “F&B Staff” in the subject line of the email

Other Information:

This competition may be used to create an eligibility list for permanent, term and acting positions.

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted

Bartenders – Seasonal (with the potential to stay on)

Job: Bartenders Seasonal (with the potential to stay on)

If you are looking to transition into the Hospitality Industry this may be the job for you. We are looking for energetic and enthusiastic individuals that want to learn about food, wine and service, and want to work their way up as ambassadors of St. Eugene.

Job Purpose:

This position is responsible for serving guests in a friendly and courteous manner. The bartender will take orders from guests and servers, inform kitchen staff of orders via Point of Sale System (POS), ensures refreshment levels are maintained as required while adhering to “Serving It Right” policies, clean and reset tables, respond to guest requests as required and keeps guests satisfied throughout service and issues bill for services rendered and obtain appropriate documentation or cash necessary to ensure payment. It would be required that you inform a supervisor of complaints and resolve situations speedily and in the best interests of the Resorts reputation. You would also receive, liquor and supply orders and put them where they belong in an orderly fashion; keep supplies stocked and clean; engage in light cleaning duties in the restaurant area such as filling and wiping coffee pots, sugar, napkins and holders, straws, drink and condiment trays etc.

Qualifications

Candidates must have Grade 12 or have an acceptable combination of related experience, education and or training. The successful candidate will have experience providing excellent customer service and recent experience handling and balancing cash or monetary transactions. Preference may be given to candidates who possess bartending / serving experience.

Competencies

  • Demonstrate a high level of Guest Focus by striving for high guest satisfaction, going out of the way to be helpful and pleasant and making it as easy as possible on the guest rather than self, department, or organization
  • Demonstrated accountability by planning ahead, managing time well, being on time, being cost conscious, think of better ways of doing things, demonstrates ability to follow instructions, maintains appropriate appearance, complies with team Member policies and procedures and has a willingness to learn
  • Demonstrates the ability to work as part of a team by being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment, is responsible, honest, loyal, interact with others tactfully, resolves conflicts appropriately, and adapts to change.
  • Has the ability to analyze multiple service requests from guests and organize them in a sequence that makes the most in terms of timely service
  • Have the ability to operate a computerized POS system
  • Have basic mathematical skills with the ability to issue change without the aid of a calculator
  • Have knowledge of food and beverage, including the ability to mix alcoholic drinks according to standard Resort recipes and a knowledge of wine

Conditions of Employment:

Must have a flexible schedule and be able to work early morning’s day and evenings shifts, weekends, as well as federal and civic holidays. Must be 19 years of age or older. Must possess a string personality. Shifts will depend on level and type of experience. Will require or need to obtain a Serving it Right. Must be able to walk and stand for extended periods of time.

Application Process:

St. Eugene offers a competitive compensation and benefits package. Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is July 8, 2019 by 12:00 PM. Applications may be submitted by email, mail, or fax:

St. Eugene Golf, Resort & Casino
7777 Mission Road
Cranbrook BC, V1C 7E5
Fax: (250) 420-2001
E-mail:
careers@steugene.ca

Please insert “Bartender” into the Subject line.

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted

Food and Beverage Working Supervisor – Seasonal (with the potential to stay on)

Job: Food and Beverage Working Supervisor Seasonal (with the potential to stay on)

If you are looking to transition into the Hospitality Industry this may be the job for you. We are looking for energetic and enthusiastic individuals that want to learn about food, wine and service, and want to work their way up as ambassadors of St. Eugene.

Job Purpose

This position is a working supervisory position where you would serve as well as supervise and ensure servers professionally serve food and beverage in the lounge, restaurants and catering functions, ensuring a high level of guest satisfaction. You would trouble shoot and ensure guest satisfaction if a guest concern arises, communicating any problems that may occur and making sure any issues have the appropriate follow up. The position would require assistance in managerial functions such as beverage inventory counts, scheduling and payroll and the ability to offer solutions to make operations in the banquets and other outlets run smoothly. You may be called on to be the “go to person” if problems or issues occur at night when there may not be other managers available, this would require a high level of problem solving and knowledge of the hotel and other departments. You would coordinate closely with the Sales department and kitchen to ensure special functions needs are met.

Qualifications

Candidates must possess a string personality and some experience. Shifts will depend on level and type of experience. Wine knowledge and alternate hotel experience is an asset. We are willing to train the right person.

Competencies

  • Ability to develop, cultivate and lead a team.
  • Demonstrates the ability to communicate effectively with balanced listening and talking, speaking and writing clearly and accurately, keeping others informed.
  • Demonstrates the ability to work as part of a team by being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment, is responsible, honest, loyal, interacts with others tactfully, resolves conflicts appropriately, and adapts to change.
  • Demonstrates accountability by planning ahead, managing time well, being on time, being cost conscious, thinking of better ways of doing things, demonstrates ability to follow instructions, maintains appropriate appearance, complies with team Member policies and procedures, and has a willingness to learn.
  • Demonstrates a high level of Guest Focus by striving for high guest satisfaction, going out of way to be helpful and pleasant and making it as easy as possible on the guest rather than self, department, or organization
  •  Knowledge of functions and promotions of the St. Eugene Golf, Resort & Casino and knowledge of the surrounding area
  • Knowledge of Microsoft Office computer applications

Conditions of Employment:

Must be able to endure frequent bending, lifting, stooping, standing and walking. Some heavy lifting and carrying of object are required. Employees should be prepared to work in an indoor and outdoor climate with varying degrees of temperature. Must be flexible to work both evenings and morning shifts, holidays and weekends.

Application Process:

Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is July 8, 2019 by 12:00 Noon. Applications may be submitted by fax, email, or mail to:

St. Eugene Golf Resort Casino
7777 Mission Road
Cranbrook BC, V1C 7E5
Fax: (250) 420-2001
E-mail:
careers@steugene.ca

Please state “F&B Supervisor” in subject line.

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted

First Cook – Full Time, Part Time, Casual, and Seasonal

Job: First Cook – Full Time, Part Time, Casual, and Seasonal

Job Purpose: This position requires a higher knowledge of food preparation. You would assume 100% responsibility for the quality of products served by yourself and junior team members on the line. You would ensure that yourself and junior team members know and comply consistently with the Kitchen’s Tasks designated by the other managers or supervisors and are completed as per the kitchen standards and procedures. You would be required to inspect food preparation and serving areas to ensure observance of safe, sanitary food-handling practices as well as the storing and rotating of products. Should any conflicts arise with Servers or the food served you would need to resolve the issue in a tactful and nonconfrontational manner; guest service would be of the utmost concern. You would also assist in food prep assignments during off-peak periods. At the end of the evening you would assist and make sure that the kitchen is closed properly, following the kitchen checklist for kitchen stations. Attendance at scheduled employee meetings would give you the opportunity to bring suggestions for improvements. An on-going collaboration with other departments such as sales and catering would be required in order to ensure all guest needs are met.

Qualifications
A minimum of 4 years cooking experience and 3 years experience leading a team in a Hotel or Resort style Kitchen or an acceptable combination of related experience, education and/or training. Working towards Journey man papers or be a Red Seal would be an advantage. Must have or the ability to get a food safe certificate, Serving it Right Certificate would be an advantage.

Competencies
• Ability to develop, cultivate and lead a team
• Demonstrate the ability to communicate effectively with balanced listening and talking, speaking and writing clearly and accurately, keeping others informed
• Demonstrate the ability to work as part of a team by being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment,
• Demonstrate the ability to be responsible, honest, and loyal, interact with others tactfully, resolve conflicts appropriately, and adapt to change and fluctuations.
• Demonstrate accountability by planning ahead, managing time well, being on time, being cost conscious and taking initiative
• Demonstrate ability to follow direction, maintain appropriate appearance, comply with department and corporate policies and procedures, and a willingness to learn
• Demonstrate a high level of Guest Focus by striving for high guest satisfaction, going out of way to be helpful and pleasant and making it as easy as possible on the guest rather than self, department, or organization
• Knowledge of Microsoft Office computer applications
• Higher knowledge of food and beverage
• Ability to accurately and efficiently cook meats, fish, vegetables, soups and other hot food products as well as prepare and portion food products prior to cooking
• The ability to display creativity in food preparation and presentation

Conditions of Employment: Must be able to endure frequent bending, lifting, stooping, standing and walking. Some heavy lifting and carrying of objects is required. Employees should be prepared to work in an indoor and outdoor climate with varying degrees of temperature. Must be flexible to work both evenings and morning shifts, holidays and weekends.

Application Process: Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is July 31, 2019 by 12 Noon.

Applications may be submitted by fax, email, or mail,
St. Eugene Golf, Resort & Casino
7777 Mission Road Cranbrook BC, V1C 7E5
Fax: (250) 420-2001
E-mail: careers@steugene.ca
(Please quote “First Cook” in the Subject Line)

Other Information: The hiring for these positions will begin in April. This competition may be used to create an eligibility list for permanent, term and acting positions. We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted

Resort

Resort Cleaner – Full Time

Job: Resort Cleaner – Full Time

As Resort Cleaner you
– have an eye for details and keep public areas in Hotel and Casino clean
– are always courteous, kind and helpful with our guests and your co-workers
– understand customer service excellence
– make sure public washrooms are repeatedly cleaned throughout your shift
– stocks carts for room attendants and put laundry away
– wash windows and floors
– shampoo carpets
– have possibly experience with commercial cleaning equipment (or we train you)
– deliver items to guest rooms
– transport shipments from loading bay to HSKP department
– assist guests with their luggage
– sometimes assist with cleaning rooms
– are a bit of a handy woman or man to keep cleaning equipment in good working order

Conditions of Employment:
You are energetic, physically fit, tidy, organized, a team player, a positive force, flexible, self-motivated and reliable. Must be able to bend, crouch, lift, kneel, stand and walk for extended periods of time.

Application Process:
Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is July 21, 2019 by 12 Noon. Applications may be submitted by fax, email or mail to:

St. Eugene Golf, Resort & Casino
7777 Mission Road
Cranbrook BC, V1C 7E5
Fax: (250) 420-2001
E-mail: careers@steugene.ca
Please quote “Resort Cleaner” in the subject line of the email

Other Information:
This competition may be used to create an eligibility list for permanent, term and acting positions.

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted

House Person – Full Time

Job: House Person – Full Time

Job Purpose:

Under the direction of the Housekeeping Manager or Housekeeping Supervisor and in accordance with schedule requirement, this position performs a variety of heavy and light duties associated with the care and cleaning of the Resort complex. Duties will include:

Driving a shuttle bus (small van) and performance of some bellman tasks; Cleaning of guest and staff washrooms; Cleaning of halls and all public areas including walls, windows, elevators; Shampooing and vacuuming carpeted areas; Sweeping and mopping uncarpeted areas; Cleaning and upkeep of staff areas; Receiving and distribution of all housekeeping supplies ordered; Sending and receiving laundry; Sending and receiving of dry cleaning (staff and guests); Washing of laundry (Napkins, rags, shower curtains); Pool area – checking to make sure it stays clean and towels are picked up in the evening; Handling of Lost and Found items – return and properly tag all lost and found articles in the Housekeeping Office; Assisting the front desk by taking guest requested items up to the guest rooms (such as towels, batteries for remotes etc).

Qualifications: Must have a valid class 4 British Columbia Driving licence in good standing in order to drive the shuttle van. WHMIS training would be considered an asset. Experience would be an advantage; however, we would be willing to train.

Competencies

  • Demonstrate the ability to communicate effectively with balanced listening and talking, speaking and writing clearly and accurately, keeping others informed
  • Demonstrate the ability to work as part of a team by being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment,
  • Demonstrate the ability to be responsible, honest, and loyal, interact with others tactfully, resolve conflicts appropriately, and adapt to change and fluctuations.
  • Demonstrate accountability by planning ahead, managing time well, being on time, being cost conscious and taking initiative
  • Demonstrate ability to follow direction, maintain appropriate appearance, comply with department and corporate policies and procedures, and a willingness to learn
  • Demonstrate a high level of Guest Focus by striving for high guest satisfaction, going out of way to be helpful and pleasant and making it as easy as possible on the guest rather than self, department, or organization • Have the mathematical skills necessary to accurately measure cleaning fluids and chemicals
  • Need to know how to use cleaning solutions safely so they do not harm themselves or others
  • Have the ability to determine the tools and equipment need to do a job and be able to effectively operate and control the equipment.
  • Be able to follow direction and procedures and/or ask for clarification in order to achieve set cleaning standards
  • Be able to drive a small van in a safe and careful manner.

Conditions of Employment:

Must be able to bend, crouch, and kneel and stand and walk for extended periods of time.

Application Process:

Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is July 5, 2019 by 12 Noon. Applications may be submitted by fax, email

St. Eugene Golf, Resort & Casino
7777 Mission Road
Cranbrook BC, V1C 7E5
Fax: (250) 420-2001
E-mail:
careers@steugene.ca

Please quote “House Person” in the subject line of the email

Other Information:

This competition may be used to create an eligibility list for permanent, term and acting positions.

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted

Room Attendants – Relief

Job: Room Attendants – Relief

Job Purpose: Under the direction of the Housekeeping Manager or Housekeeping Supervisor, this position performs to the highest standards, a variety of heavy and light duties associated with the care and cleaning of the Hotel Rooms. You would ensure that damage to rooms and equipment are reported as soon as possible through the right channels. This position requires a strong commitment to guest satisfaction with respect to cleanliness and an understanding that special services, such as the delivery of cribs, rollaway beds etc, may be required based on guests needs. You would also be required to co-ordinate effectively with Maintenance, Front Desk and other departments as necessary.

Qualifications: WHMIS training would be considered an asset. Experience would be an advantage; however, we would be willing to train incumbents who demonstrate a high level of commitment to Customer Satisfaction.

Competencies

  • Demonstrate the ability to communicate effectively with balanced listening and talking, speaking and writing clearly and accurately, keeping others informed.
  • Demonstrate the ability to work as part of a team by being helpful, respectful, approachable and team-oriented, building strong working relationships and a positive work environment.
  • Demonstrate the ability to be responsible, honest, and loyal, interact with others tactfully, resolve conflicts appropriately, and adapt to change and fluctuations.
  • Demonstrate accountability by planning ahead, managing time well, being on time, being cost conscious and taking initiative.
  • Demonstrate ability to follow direction, maintain appropriate appearance, comply with department and corporate policies and procedures, and a willingness to learn.
  • Demonstrate a high level of Guest Focus by striving for high guest satisfaction, going out of way to be helpful and pleasant and making it as easy as possible on the guest rather than self, department, or organization. • Have the mathematical skills necessary to accurately measure cleaning fluids and chemicals.
  • Need to know how to use cleaning solutions safely so they do not harm themselves or others.
  • Ability to determine the tools and equipment need to do a job and to effectively operate and control the equipment.
  • Ability to follow direction and procedures and/or ask for clarification in order to achieve set cleaning standards.

Conditions of Employment:

Must be able to bend, crouch, and kneel and stand and walk for extended periods of time. You must be flexible in hours and be available to work weekends and holidays.

Application Process:

Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is July 8, 2019 by 12 Noon. Applications may be submitted by fax, email, or mail to:

St. Eugene Golf, Resort & Casino
7777 Mission Road
Cranbrook BC, V1C 7E5
Fax: (250) 420-2001
E-mail:
careers@steugene.ca

Please quote Room Attendant in the subject line of the email

Other Information:

This competition may be used to create an eligibility list for permanent, term and acting positions.

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted

Shuttle Bus Drivers – Full Time

Shuttle Bus Drivers (Class 4)

St. Eugene Golf Resort and Casino is currently looking for full-time Shuttle Bus Drivers.

Be the first impression of St. Eugene Resort and Casino! Under the direction of the Front Office and Revenue Manager and Front Desk Supervisor, St. Eugene Resort Shuttle Bus Drivers transport guests to and from the Cranbrook Airport as well as dedicated stops in Cranbrook in a safe and timely manner. They provide excellent customer service to their guests and ensure their safety, security and pleasant experience while on the road. The ideal candidate for this position is someone who enjoys working with the public, is dependable, polite, professional and customer service driven.

Key Responsibilities:

Greet guests and provide assistance

  • Drive shuttle bus to and from the Cranbrook airport, following a set schedule
  • Drive shuttle bus to and from dedicated locations in Cranbrook, following a set schedule
  • Load and unload guest’s luggage while ensuring all customer possessions are handled with the utmost care and concern
  • Help passengers in and out of the shuttle bus, ensuring their safety
  • Answer guest’s questions with a polite and friendly manner
  • Follow all traffic laws and posted speed limits
  • Report delays, mechanical problems and accidents
  • Notify manager when the shuttle bus needs servicing
  • Conduct routine inspections of the shuttle bus for safety purposes
  • Ensure the cleanliness of shuttle busses and make sure they are in a good running condition
  • Keep a log of the trips and complete paperwork accurately
  • Direct guests during emergency evacuation procedures
  • Ensure the safety, security and comfort of all guests at all times
  • Deliver service standards in accordance with St. Eugene Resort and Casino philosophy
  • Follow all company policies and procedures with regards to Health & Safety
  • Demonstrate the ability to communicate effectively with balanced listening and talking, speaking and writing clearly and accurately, keeping others informed
  • Demonstrate the ability to work as part of a team by being helpful, respectful, approachable and team-oriented, building strong working relationships and a positive work environment,
  • Demonstrate the ability to be responsible, honest, and loyal, interact with others tactfully, resolve conflicts appropriately, and adapt to change and fluctuations.
  • Demonstrate accountability by planning ahead, managing time well, being on time, being cost conscious and taking initiative
  • Demonstrate ability to follow direction, maintain appropriate appearance, comply with department and corporate policies and procedures, and a willingness to learn
  • Demonstrate a high level of Guest Focus by striving for high guest satisfaction, going out of your way to be helpful and pleasant and making it as easy as possible on the guest rather than self, department, or organization
  • Have the ability to determine the tools and equipment need to do a job and be able to effectively operate and control the equipment.
  • Other duties as assigned

Qualifications:

A minimum of one year of safe driving experience is required
Valid class 4 unrestricted driver’s license and clean driving record
Previous customer service experience
Must be able to bend, crouch, kneel, sit, stand and walk for extended periods of time. Capable of lifting up to 60 pounds

Skills & Abilities:

Excellent customer service and interpersonal skills
Able to handle stressful situations
Carry oneself in a professional manner
Work well unsupervised
Flexible to work various shifts including evenings and weekends
Able to work outdoors during inclement weather conditions

Application Process:

Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is July 10, 2019 by 12 Noon. Applications may be submitted by fax, email

St. Eugene Golf, Resort & Casino
7777 Mission Road
Cranbrook BC, V1C 7E5
Fax: (250) 420-2001
Email: careers@steugene.ca

Please quote “Shuttle Bus Driver” in the subject line of the email

Other Information:

This competition may be used to create an eligibility list for permanent, term and acting positions.

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted