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Careers

St. Eugene Golf Resort & Casino is always on the lookout for knowledgeable and enthusiastic individuals who are seeking employment in hospitality. For all career inquiries, please email us at: [email protected] Click below to see what positions are currently available.

Casino

Relief Surveillance Operator

 Job: Relief Surveillance Operator 

Department: Surveillance 

Job Purpose 

Surveillance Operators observe and report. Surveillance protects Assets, Staff, and Patrons. 

Live monitoring and recorded footage provide the tools to: 

Ensure the physical security of the premises; Detect and deter undesirable and unlawful behaviours; Protect the integrity of Gaming Operations and Financial Transactions; Be vigilant in observing all areas of the casino and report all procedural infractions and criminal activity to the appropriate person/department; Be diligent in monitoring all company assets; Perform close watch duties as assigned;. Maintain up to the minute, detailed, and accurate logs; All other related duties assigned; 

In order to be effective in this position it is a requirement to maintain up-to-date working knowledge of procedures and policies for all departments and maintain familiarity with gaming law, regulations, and company policies and procedures. 

Qualifications 

Must be 19 years or older in order to work in the Casino 

Minimum of Grade 12 or equivalent 

Related security or law enforcement experience an advantage 

Competencies 

  • Must be computer literate 
  • Effective mathematics/analytical and communication skills 
  • Have manual dexterity 
  • Good eye-to-hand coordination 
  • Specific vision abilities include close vision, colour vision, and ability to adjust focus 
  • Must be able to read small characters on computer/video monitors in dimly lit conditions 
  • Working knowledge of DVD/CD Burning software and Microsoft Windows Software 
  • Must be able and willing to climb ladders of up to 10 metres 
  • Be able to multi-task, i.e. be able to focus on more than one computer screen at a time or hear multiple radio broadcasts 
  • The ability to document events 
  • Be able to communicate effectively, using the correct protocol over a radio 
  • Must have a good memory as this position requires significant use of memory 
  • Must be able to maintain confidentiality at all times 
  • Ability to accurately follow direction 
  • Have a solid work ethic 
  • Investigative skills 

Conditions of Employment: 

Must be able to work shift work which includes days, evenings, and weekends and statutory holidays as required. The work is in a small separated space without windows. The work requires sitting for long periods of time. The Surveillance Operator adheres to and implements all Policies, Procedures, Regulations and Directives of BCLC, GPEB, and SEM Resort Ltd. Partnership. Must apply for, receive and maintain a Gaming License from GPEB. 

Application Process: 

Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications and salary expectations. Deadline for receipt of applications is May 25, 2018 at 12:00 Noon. Applications may be submitted by email, mail, or fax to: 

St. Eugene Golf, Resort & Casino 

7777 Mission Road 

Cranbrook BC, V1C 7E5 

Fax: (250) 420-2001 

E-mail: [email protected] 

{Please quote “surveillance operator” in the subject line of email} 

Other Information: 

This competition may be used to create an eligibility list for permanent, term and acting positions. 

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted 

Security Officer – Full Time

 Job: Security Officer – Full Time 

Department: Casino/Resort Security 

Job Purpose 

This position insures the protection and preservation of Casino guests and employee property and maintains a safe and secure environment for guests and employees. You will be responsible for identifying and dealing with breaches of Casino of the Rockies policies and procedures and criminal activities. You will listen for and respond to any transmissions from surveillance, alerting them to any problem guests or situations with accurate locations, alerting them to the status on the floor. Maintain current and thorough knowledge of the resorts emergency and life safety procedures and assist in any first aid requirements, handle crowd control, building evacuations, power outages etc. You would also provide excellent customer service by greeting customers, answering their questions and providing them with information on gaming issues and promotional events. Will also perform minor maintenance and repair as requested and securing and logging lost and found items. 

Qualifications 

Candidates must have Grade 12 or an acceptable combination of related experience, education and/or training. The successful candidate will have experience providing excellent customer service. Preference may be given to candidates who possess experience in security; BST 1 & 2 would be an advantage. Level 1 first aid would be considered an advantage. An acceptable combination of education, related training and/or experience may be considered. 

Competencies 

  • Conflict resolution skills 
  • Demonstrates a significant degree of knowledge in security practices, policies and procedures 
  • Demonstrates the ability to communicate effectively, both orally and in writing. 
  • Ability to communicate effectively over a radio. 
  • Have the ability to analyze problems systematically, organizing information and identifying key factors and key causes in order to generate solutions. 
  • Ability to conduct and accurately record thorough investigations. 
  • Knowledge of safety and first aid. 
  • Demonstrates a positive attitude and initiative. 
  • Demonstrates a high level of tolerance and self-control. 

Conditions of Employment: 

You will be required to obtain and maintain a gaming employee certificate of registration from the British Columbia Gaming Policy and Enforcement Branch, as well as a Level One First Aid certificate and a Serving it Right certificate. You will be required to work shift work which includes days, evenings and weekends. Successful candidates will be required to take and pass training such as Gaming Security Officer Training Program Certificate, as specified both internally and by BCLC for Security officer. Candidates must be 19 years or older in order to work in the Casino. 

Application Process: 

Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is June 1, 2018 at 12:00 Noon. Applications may be submitted by email, or fax. 

St. Eugene Golf, Resort & Casino 

7777 Mission Road 

Cranbrook BC, V1C 7E5 

Fax: (250) 420-2001 

E-mail: [email protected] 

{Please quote Casino Security in subject line if emailing resume} 

Other Information: 

This competition may be used to create an eligibility list for permanent, term and acting positions. 

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted 

Resort

Technical Support Specialist

Job: Technical Support Specialist

Job Purpose: The Technical Support Specialist works in a customer service-oriented environment and responsibilities include implementation, configuration, connectivity, patching and troubleshooting end user hardware, software, and peripherals. This position works closely with all the following technologies: Operating System and software deployment, patch management, Active Directory, and MSQL management, Office365, and networking/security protocols. Adobe design and app development would be an asset.

Qualifications: Diploma or recent Certifications in Information Technology. 2-4 years experience. System Administration experience with exposure to help desk support in Active Directory, Windows 7/10, Office 365, Windows Server 20008/2012/2016, MSQL, VMware, computer hardware, peripheral devices and printer hardware. Good knowledge of network security protocols and standards. Ability to work independently and maintain a high degree of confidentiality.

Competencies:
• Administer, support, and maintain a Windows environment.
• Track and monitor open tickets to ensure that issues are worked on in a timely manner.
• CCTV maintenance and support.
• Audio Visual setup, teardown, and support.
• Communicate with end users, keeping them informed of support progress and notifying them when their issue has been resolved.
• Provide technical support of end user hardware components, software applications and network peripherals.
• Manage vendor relationships to ensure service levels and contract requirements are maintained.
• Participate in after-hours support call rotation; support after-hours emergencies; occasional travel to support office IT issues.
• Perform other job-related duties or special projects as assigned.
• Excellent customer service skills.
• Work weekends and holidays.
• A knowledge of safe work practices in relationship to operation of tools and maintenance work with the ability to ensure that you adhere to the safe work practices and policies.

Conditions of Employment: You would be required to work both indoors and outdoors, at times through adverse conditions. You would be required to work a flexible schedule according to business needs, including weekends and holidays. The Successful candidate must be physically able to climb ladders, lift up to 50 lbs, walk and stand for extended periods of time. You must have valid class “5” license and access to a reliable vehicle.

Application Process:
Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is May 4, 2018 by 12:00 PM. Applications may be submitted by fax, email, or mail to:

St. Eugene Golf, Resort & Casino
7777 Mission Road
Cranbrook BC, V1C 7E5
Fax: (250) 420-2001
E-mail: [email protected]
Please insert “Technical Support Specialist” into the subject line of the email.

Other Information:
This competition may be used to create an eligibility list for permanent, term and acting positions.

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted

House Keeping Supervisor Relief (On Call)

Job: House Keeping Supervisor Relief (On Call)

Job Purpose:

In absence of the Housekeeping Manager this position is responsible for supervising the operations of the housekeeping staff, promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and to minimize expenses. Daily tasks will include preparing and distribution of work assignments to Housekeepers, House people and Casino cleaners and proactively address any day to day operational concerns and determine appropriate solutions and actions. In keeping with SEM Housekeeping cleaning standards you would conduct inspections of room and public spaces and complete necessary follow-up such as the re-cleaning of a room or public space. You would make sure that all inter departmental communications take place with confidentiality and in a professional manner. You would also assist with inventory control and ordering, pre shift briefings and monthly meetings to ensure open lines of communication. In acting as a role model for others by displaying professional work habits, work ethics and grooming you would also provide leadership orientation, training, feedback and recognition to all colleagues.

Qualifications

Candidates must have Grade 12 or have an acceptable combination of related experience, education and or training. You must have a minimum of 2 years’ experience as a Room attendant or House Person.  Experience in a supervisory role would be an advantage.

Competencies

  • Ability to develop, cultivate and lead a team
  • Demonstrated ability to communicate effectively with balanced listening and talking, speaking and writing clearly and accurately, keeping others informed
  • Demonstrated a high level of Guest Focus by striving for high guest satisfaction, going out of way to be helpful and pleasant and making it as easy as possible on the guest rather than self, department, or organization
  • Demonstrated accountability by planning ahead, managing time well, being on time, being cost conscious, thinking of better ways of doing things, demonstrates ability to follow instructions, maintains appropriate appearance, complies with team Member policies and procedures, and has a willingness to learn
  • Demonstrated the ability to work as part of team by being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment, is responsible, honest loyal, interacts with others tactfully, resolves conflicts appropriately, and adapts to change.
  • Knowledge of WHIMIS and Work Safe practices
  • Knowledge of housekeeping machines and tools, including their designs, uses, and maintenance.

 Conditions of Employment:

You would need to be able to walk and stand for extended periods of time. You would be required to work a flexible schedule according to business needs, including evenings, weekends and holidays. Must apply for, receive and maintain a Gaming License from Gaming Policy Enforcement Branch, British Columbia. Must be 19 years of age or older in order to work in the Casino. Must have or the ability to obtain a valid BC class 5 driver’s license in good standing.

Application Process:

Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications.  Deadline for receipt of applications is June 1, 2018 by 12 Noon.  Applications may be submitted by fax, email, or mail

St. Eugene Golf Resort and Casino
7777 Mission Road
Cranbrook, BC V1C 7E5
Fax:  (250) 420-2001
E-mail:  [email protected]

Please quote “Housekeeping Supervisor” in the subject line of your email

Other Information:

This competition may be used to create an eligibility list for permanent, term and acting positions.

 

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted

Restaurant And Other F&B

Executive Chef

Job: Executive Chef

Job Purpose: This position requires a hands-on managing Chef who would lead the Culinary team by:
Training and Teaching Others
Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Thinking Creatively
Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions. Menu design and creation
Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems.
Coaching and Developing Others
Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Organizing, Planning, and Prioritizing Work
Developing specific goals and plans to prioritize, organize, and accomplish your work.
Guiding, Directing, and Motivating Subordinates
Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Developing and Building Teams
Encouraging and building mutual trust, respect, and cooperation among team members.
Monitoring and Controlling Resources
Monitoring and controlling resources such as inventory, food and labour cost control.

Qualifications: Must have journey man papers or be a Red Seal with a minimum of 5 years’ experience as a Sous chef, 5 years’ experience in menu design/menu engineering, 5 years’ experience in managing staff, experience in all aspects of kitchen administration, and 3 years’ experience in banquet culinary service . Must have a food safe certificate, Serving it Right Certificate would be an advantage. Previous hotel experience would be an asset.

Competencies:
• Ability to develop, cultivate and lead a team
• Ability to schedule staff according to service requirements
• Demonstrates the ability to communicate effectively with balanced listening and talking, speaking and writing clearly and accurately, keeping others informed
• Demonstrates the ability to work as part of a team by being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment, is responsible, honest, loyal, interacts with others tactfully, resolves conflicts appropriately, and adapts to change.
• Demonstrated accountability by planning ahead, managing time well, being on time, being cost conscious, thinking of better ways of doing things, demonstrates ability to follow instructions, maintains appropriate appearance, complies with team Member policies and procedures, and has a willingness to learn
• Demonstrates a high level of Guest Focus by striving for high guest satisfaction, going out of way to be helpful and pleasant and making it as easy as possible on the guest rather than self, department, or organization
• Knowledge of functions and promotions of the St. Eugene Golf, Resort & Casino and knowledge of the surrounding area
• Higher knowledge of food and beverage
• Ability to accurately and efficiently cook meats, fish, vegetables, soups and other hot food products as well as prepare and portion food products prior to cooking
• The ability to display creativity in food preparation and presentation

Conditions of Employment: You must be able to endure frequent bending, lifting, stooping, standing and walking. Some heavy lifting and carrying of objects is required. Must have the ability to apply for and maintain a GPEB licence. Employees should be prepared to work in an indoor and outdoor climate with varying degrees of temperature. You must be flexible to work both evenings and morning shifts, holidays and weekends.

Application Process: St. Eugene offers a competitive compensation and benefits package. Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is May 31, 2018 by 12 PM. Applications may be submitted by in person to Human Resources fax, or email:

E-mail: [email protected]
Please quote Executive Chef in the body of the email

Other Information: This competition may be used to create an eligibility list for permanent, term and acting positions.

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted

First Cook – Seasonal, Full & Part Time

Job: First Cook – Seasonal, Full & Part Time

Job Purpose: This position requires a higher knowledge of food preparation. You would assume 100% responsibility for the quality of products served by yourself and junior team members on the line. You would ensure that yourself and junior team members know and comply consistently with the Kitchen’s Tasks designated by the other managers or supervisors and are completed as per the kitchen standards and procedures. You would be required to inspect food preparation and serving areas to ensure observance of safe, sanitary food-handling practices as well as the storing and rotating of products. Should any conflicts arise with Servers or the food served you would need to resolve the issue in a tactful and non- confrontational manner; guest service would be of the utmost concern. You would also assist in food prep assignments during off-peak periods. At the end of the evening you would assist and make sure that the kitchen is closed properly, following the kitchen checklist for kitchen stations. Attendance at scheduled employee meetings would give you the opportunity to bring suggestions for improvements. An on going collaboration with other departments such as sales and catering would be required in order to ensure all guest needs are met.

Qualifications: A minimum of 4 years cooking experience and 3 years experience leading a team in a Hotel or Resort style Kitchen or an acceptable combination of related experience, education and/or training. Working towards Journey man papers or be a Red Seal would be an advantage. Must have or the ability to get a food safe certificate, Serving it Right Certificate would be an advantage.

Competencies:
• Ability to develop, cultivate and lead a team
• Demonstrate the ability to communicate effectively with balanced listening and talking, speaking and writing clearly and accurately, keeping others informed
• Demonstrate the ability to work as part of a team by being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment,
• Demonstrate the ability to be responsible, honest, and loyal, interact with others tactfully, resolve conflicts appropriately, and adapt to change and fluctuations.
• Demonstrate accountability by planning ahead, managing time well, being on time, being cost conscious and taking initiative
• Demonstrate ability to follow direction, maintain appropriate appearance, comply with department and corporate policies and procedures, and a willingness to learn
• Demonstrate a high level of Guest Focus by striving for high guest satisfaction, going out of way to be helpful and pleasant and making it as easy as possible on the guest rather than self, department, or organization
• Knowledge of Microsoft Office computer applications
• Higher knowledge of food and beverage
• Ability to accurately and efficiently cook meats, fish, vegetables, soups and other hot food products as well as prepare and portion food products prior to cooking
• The ability to display creativity in food preparation and presentation

Conditions of Employment: Must be able to endure frequent bending, lifting, stooping, standing and walking. Some heavy lifting and carrying of objects is required. Employees should be prepared to work in an indoor and outdoor climate with varying degrees of temperature. Must be flexible to work both evenings and morning shifts, holidays and weekends.

Application Process:
Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is May 31, 2018 by 12 Noon. Applications may be submitted by fax, email, or mail,

St. Eugene Golf, Resort & Casino
7777 Mission Road
Cranbrook BC, V1C 7E5
Fax: (250) 420-2001
E-mail: [email protected]
(Please quote First Cook in the Subject Line)

Other Information:
This competition may be used to create an eligibility list for permanent, term and acting positions.

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted

Second Cook – Seasonal, Full and Part Time

Job: Second Cook – Seasonal, Full and Part Time

Job Purpose: This position would require you to work on the line producing food that complies consistently with our standard portion sizes, cooking methods, quality standards and kitchen rules, policies and procedures; either in the club house kitchen or the main kitchen. You would be required to assist in food prep in off peak periods. You would ensure that all safe food handling and safety policies and procedures are followed at all times. This position would require that you have a firm grasp of cooking Fine Dinning and Lounge style food and be able to assist the First Cook on the hot side or produce food unaided on the cold side. You must be able to communicate clearly with managers, kitchen staff and servers in a non-confrontational manner. An understanding of food rotation and the stocking and maintaining sufficient levels of food products at line stations to assure a smooth service period would be needed.

Qualifications: A minimum of 3 years cooking experience or an acceptable combination of related experience, education and/or training. Working towards Journey man papers or be a Red Seal would be an advantage. Must have or the ability to get a food safe certificate, Serving it Right Certificate would be an advantage.

Competencies:
• Demonstrates the ability to communicate effectively with balanced listening and talking, speaking and writing clearly and accurately, keeping others informed
• Demonstrates the ability to work as part of a team by being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment, is responsible, honest, loyal, interacts with others tactfully, resolves conflicts appropriately, and adapts to change.
• Demonstrated accountability by planning ahead, managing time well, being on time, being cost conscious, thinking of better ways of doing things, demonstrates ability to follow instructions, maintains appropriate appearance, complies with team Member policies and procedures, and has a willingness to learn
• Demonstrates a high level of Guest Focus by striving for high guest satisfaction, going out of way to be helpful and pleasant and making it as easy as possible on the guest rather than self, department, or organization
• Knowledge of functions and promotions of the St. Eugene Golf, Resort & Casino and knowledge of the surrounding area
• Ability to accurately and efficiently cook meats, fish, vegetables, soups and other hot food products as well as prepare and portion food products prior to cooking
• The ability to display creativity in food preparation and presentation
• The ability to determine which kitchen equipment or tools should be used for which jobs, with the ability to operate the equipment or tools in a safe manner

Conditions of Employment:
Must be able to endure frequent bending, lifting, stooping, standing and walking. Some heavy lifting and carrying of objects is required. Employees should be prepared to work in an indoor and outdoor climate with varying degrees of temperature. Must be flexible to work both evenings and morning shifts, holidays and weekends.

Application Process:
Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is May 31, 2018 by 12 Noon. Applications may be submitted by fax, email or mail.

St. Eugene Golf, Resort & Casino
7777 Mission Road
Cranbrook BC, V1C 7E5
Fax: (250) 420-2001
E-mail: [email protected]
Please quote “Second Cook ” in the subject line

Other Information:
This competition may be used to create an eligibility list for permanent, term and acting positions.

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted