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Careers

St. Eugene Golf Resort & Casino is always on the lookout for knowledgeable and enthusiastic individuals who are seeking employment in hospitality. For all career inquiries, please email us at: careers@steugene.ca Click below to see what positions are currently available.

Please note: We will only accept applications from those who are currently legally eligible to work in Canada

Casino

Casino Table Games Dealers

Job: Casino Table Games Dealers

Paid “dealer training” will be provided and will commence the evening of March 23, 2020

Job Purpose: In this position you would be required to create and ensure a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount. After completing a three-week dealer training course, you would conduct and facilitate the table games by providing rules of the game to participants, according to established requirements. You would also be required to be cognizant of the security of the game being played and notify appropriate member of Table Games Management of any irregularities and or attempts to cheat while the game is being played.

Qualifications: Outgoing and fun personality. We will teach you the games! Must be 19 years of age or older in order to work in the Casino. Following an interview, successful candidates will be required to take a paid three-week table games dealer course. The course will take place in the evenings. Upon completion of the three-week course you would be required to successfully pass a table games test.

Competencies (after training)

  • Able to calculate odds quickly and accurately to pay winning bets and collect losing bets
  • Able to determine the appropriate chip denominations for cash received.
  • Demonstrate the ability to communicate effectively with balance listening and talking, speaking and writing clearly and accurately, keeping other informed.
  • Conflict resolution skills with the ability to deal with customer issues in a professional, courteous and understanding manner even in difficult situations.
  • Demonstrate a high level of Guest Focus by striving for high guest satisfaction, going out of your way to be helpful and pleasant and making it as easy as possible on the guest rather than self, department, or organization
  • Demonstrate ability to follow direction, maintain appropriate appearance, comply with department and corporate policies and procedures, and a willingness to learn
  • Demonstrate the ability to work as part of a team by being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment
  • Able to perform duties at station assignments that are busy with limited space, have high volumes, diverse clientele, noise, music, minimal and/or bright lighting and variation of climate control.

Conditions of Employment:

Strong hand eye coordination and manual dexterity skills with the ability to reach and grasp to deal cards. Must be able to work a flexible schedule per business needs, including evenings, weekends and holidays. Must be able to stand for up to 10 hours a shift. Must apply for, receive and maintain a Gaming License from Gaming Policy Enforcement Branch, British Columbia.

Application Process:

St. Eugene offers a competitive compensation and benefits package. Deadline for receipt of applications is March 11, 2020 by 12 Noon. Applications may be submitted by email or mail to:

St. Eugene Golf Resort Casino

7777 Mission Road

Cranbrook BC, V1C 7E5

E-mail: careers@steugene.ca

Please include title of position “CASINO DEALER” in the subject line of your email.

This competition may be used to create an eligibility list for permanent, term and acting positions.

Surveillance Operators (Casual Positions)

Job: Surveillance Operators (Casual Positions)

Job Purpose

Surveillance Operators observe and report. Surveillance protects Assets, Staff, and Patrons.

Live monitoring and recorded footage provide the tools to:

Ensure the physical security of the premises; Detect and deter undesirable and unlawful behaviours; Protect the integrity of Gaming Operations and Financial Transactions; Be vigilant in observing all areas of the casino and report all procedural infractions and criminal activity to the appropriate person/department; Be diligent in monitoring all company assets; Perform close watch duties as assigned;. Maintain up to the minute, detailed, and accurate logs; All other related duties assigned;

In order to be effective in this position it is a requirement to maintain up-to-date working knowledge of procedures and policies for all departments and maintain familiarity with gaming law, regulations, and company policies and procedures.

Qualifications

Must be 19 years or older in order to work in the Casino

Minimum of Grade 12 or equivalent

Related security or law enforcement experience an advantage

Competencies

  • Must be computer literate
  • Effective mathematics/analytical and communication skills
  • Have manual dexterity
  • Good eye-to-hand coordination
  • Specific vision abilities include close vision, colour vision, and ability to adjust focus
  • Must be able to read small characters on computer/video monitors in dimly lit conditions
  • Working knowledge of DVD/CD Burning software and Microsoft Windows Software
  • Must be able and willing to climb ladders of up to 10 metres
  • Be able to multi-task, i.e. be able to focus on more than one computer screen at a time or hear multiple radio broadcasts
  • The ability to document events
  • Be able to communicate effectively, using the correct protocol over a radio
  • Must have a good memory as this position requires significant use of memory
  • Must always be able to maintain confidentiality
  • Ability to accurately follow direction
  • Have a solid work ethic
  • Investigative skills

Conditions of Employment:

Must be able to work shift work which includes days, evenings, and weekends and statutory holidays as required. The work is in a small separated space without windows. The work requires sitting for long periods of time. The Surveillance Operator adheres to and implements all Policies, Procedures, Regulations and Directives of BCLC, GPEB, and SEM Resort Ltd. Partnership. Must apply for, receive and maintain a Gaming License from GPEB.

Application Process:

Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications and salary expectations. Deadline for receipt of applications is March 31, 2020 at 12:00 Noon. Applications may be submitted by email or mail to:

St. Eugene Golf, Resort & Casino

7777 Mission Road

Cranbrook BC, V1C 7E5

E-mail: careers@steugene.ca

{Please quote “surveillance operator” in the subject line of email}

This competition may be used to create an eligibility list for permanent, term and acting positions.

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted

Security Officers – Casual Positions

Job: Security Officers – Casual Positions

Department: Casino/Resort Security

Job Purpose

This position ensures the protection and preservation of Casino guests and employee property and maintains a safe and secure environment for guests and employees. You will be responsible for identifying and dealing with breaches of Casino of the Rockies policies and procedures and criminal activities. You will listen for and respond to any transmissions from surveillance, alerting them to any problem guests or situations with accurate locations, alerting them to the status on the floor. Maintain current and thorough knowledge of the Resort’s emergency and life safety procedures and assist in any first aid requirements, handle crowd control, building evacuations, power outages etc. You would also provide excellent customer service by greeting customers, answering their questions and providing them with information on gaming issues and promotional events. Will also perform minor maintenance and repair as requested and securing and logging lost and found items.

Qualifications

Candidates must have Grade 12 or an acceptable combination of related experience, education and/or training. The successful candidate will have experience providing excellent customer service. Preference may be given to candidates who possess experience in security; BST 1 & 2 would be an advantage. Level 1 first aid would be considered an advantage. An acceptable combination of education, related training and/or experience may be considered.

Competencies

  • Conflict resolution skills
  • Demonstrates a significant degree of knowledge in security practices, policies and procedures
  • Demonstrates the ability to communicate effectively, both orally and in writing.
  • Ability to communicate effectively over a radio.
  • Can analyze problems systematically, organizing information and identifying key factors and key causes in order to generate solutions.
  • Ability to conduct and accurately record thorough investigations.
  • Knowledge of safety and first aid.
  • Demonstrates a positive attitude and initiative.
  • Demonstrates a high level of tolerance and self-control.

Conditions of Employment:

You will be required to obtain and maintain a gaming employee certificate of registration from the British Columbia Gaming Policy and Enforcement Branch, as well as a Level One First Aid certificate and a Serving it Right certificate. You will be required to work shift work which includes days, evenings and weekends. Successful candidates will be required to take and pass training such as Gaming Security Officer Training Program Certificate, as specified both internally and by BCLC for Security officer. Candidates must be 19 years or older in order to work in the Casino.

Application Process:

Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is March 31, 2020 at 12:00 Noon. Applications may be submitted by email.

St. Eugene Golf, Resort & Casino

7777 Mission Road

Cranbrook BC, V1C 7E5

E-mail: careers@steugene.ca

{Please quote Casino Security in subject line if emailing resume}

Other Information:

This competition may be used to create an eligibility list for permanent, term and acting positions.

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted

Casino Guest Services Representative – On Call/Relief

Job: Casino Guest Services Representative – On Call/Relief

Job Purpose:

The Guest Services Representative works to ensure all St. Eugene Golf Resort & Casino customers receive the utmost in excellent customer service by greeting and addressing any questions, comments, or concerns of the customer including assisting the guest services supervisor/Manager with customer correspondence. This position is responsible for performing basic office functions such as; answering interoffice, local and long distance calls in a courteous manner; answering customer inquiries with respect and courtesy and direct calls to appropriate personnel and departments; making various promotional announcements using a public address system; responsible for processing Player’s Club applications accurately and entering Player’s Club information into the computer accurately and in a timely manner; explains Player’s Club rules, policies, promotions and special events to customers; be able to prepare written reports on incidents or discrepancies; handle all information acquired with a high level of confidentiality; reception and shipping and receiving packages; ensure that policies and procedures are followed for jack pot winners; responsible for all administration and preparation of the Casino portion of bus tours; ensures that the Shuttle Bus Driver keeps to the shuttle schedule as well as informing them of any special stops; Carry out other duties as assigned by the Guest Services Supervisor.

Qualifications

Candidates must have Grade 12 or an acceptable combination of related experience, education and/or training. The successful candidate will have experience providing excellent customer service in person and over the telephone and recent experience handling and balancing cash or monetary transactions. Preference may be given to candidates who possess data entry experience. Must be 19 years of age in order to work in the Casino.

Competencies

  • Demonstrate a high level of guest Focus by striving for high guest satisfaction, going out of your way to be helpful and pleasant and making it as easy as possible on the guest rather than self, department or organization
  • Superior written and oral Communication skills with a highly approachable and enthusiastic personality
  • Ability to accurately handle and balance cash or monetary transactions.
  • Has the ability to analyze problems systematically, organizing information and identifying key factors and key cause in order to generate solution
  • Demonstrates a positive attitude, initiative and adaptability/flexibility
  • Ability to develop and maintain collaborative working relationships with others assisting to define and work toward team goals.
  • Conflict resolution skills with the ability to deal with customers issues in a professional, courteous and understanding manner even in difficult situations.
  • Knowledge of Microsoft Office computer applications
  • Organizational and office skills
  • Sales and merchandizing skills
  • Knowledge of functions and promotions of the St. Eugene Golf, Resort & Casino and Surrounding area.

Conditions of Employment

Must have a flexible schedule and be able to work late night shifts, weekend, as well as federal and civic holidays. Must apply for, receive and maintain a Gaming License from GPEB. Will require or need to obtain a Serving it Right Certificate. Must be physically able to lift light objects (tools and equipment are available for heavier loads).

Application Process:

Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is March 31, 2020 at 12:00 Noon. Applications may be submitted by email or mail to:

St. Eugene Golf, Resort & Casino

7777 Mission Road

Cranbrook BC, V1C 7E5

E-mail: careers@steugene.ca

Please insert “Casino Guest Services” in the subject line of email.

Other Information:

This competition may be used to create an eligibility list for permanent, term and acting positions.

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted

Casino Table Games Dealers

Job: Casino Table Games Dealers

Paid “dealer training” will be provided and will commence the evening of March 23, 2020

Job Purpose: In this position you would be required to create and ensure a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount. After completing a three-week dealer training course, you would conduct and facilitate the table games by providing rules of the game to participants, according to established requirements. You would also be required to be cognizant of the security of the game being played and notify appropriate member of Table Games Management of any irregularities and or attempts to cheat while the game is being played.

Qualifications: Outgoing and fun personality. We will teach you the games! Must be 19 years of age or older in order to work in the Casino. Following an interview, successful candidates will be required to take a paid three-week table games dealer course. The course will take place in the evenings. Upon completion of the three-week course you would be required to successfully pass a table games test.

Competencies (after training)

  • Able to calculate odds quickly and accurately to pay winning bets and collect losing bets
  • Able to determine the appropriate chip denominations for cash received.
  • Demonstrate the ability to communicate effectively with balance listening and talking, speaking and writing clearly and accurately, keeping other informed.
  • Conflict resolution skills with the ability to deal with customer issues in a professional, courteous and understanding manner even in difficult situations.
  • Demonstrate a high level of Guest Focus by striving for high guest satisfaction, going out of your way to be helpful and pleasant and making it as easy as possible on the guest rather than self, department, or organization
  • Demonstrate ability to follow direction, maintain appropriate appearance, comply with department and corporate policies and procedures, and a willingness to learn
  • Demonstrate the ability to work as part of a team by being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment
  • Able to perform duties at station assignments that are busy with limited space, have high volumes, diverse clientele, noise, music, minimal and/or bright lighting and variation of climate control.

Conditions of Employment:

Strong hand eye coordination and manual dexterity skills with the ability to reach and grasp to deal cards. Must be able to work a flexible schedule per business needs, including evenings, weekends and holidays. Must be able to stand for up to 10 hours a shift. Must apply for, receive and maintain a Gaming License from Gaming Policy Enforcement Branch, British Columbia.

Application Process:

St. Eugene offers a competitive compensation and benefits package. Deadline for receipt of applications is March 11, 2020 by 12 Noon. Applications may be submitted by email or mail to:

St. Eugene Golf Resort Casino

7777 Mission Road

Cranbrook BC, V1C 7E5

E-mail: careers@steugene.ca

Please include title of position “CASINO DEALER” in the subject line of your email.

This competition may be used to create an eligibility list for permanent, term and acting positions.

Food & Beverage

Steward-Seasonal (Full Time, Part Time and Casual Positions)

Job: Steward-Seasonal (Full Time, Part Time and Casual Positions)

Job Purpose: The role of the Steward is to provide fast and effective cleaning of all kitchen utensils, dishware glassware and pots, and to ensure the kitchen area remains clean and tidy. Once the dishes, pots and pans have been cleaned, the Steward must make sure they have been properly stored and organized so that other kitchen workers will have immediate access to them. When working the closing shift the Steward is responsible for taking out the garbage and making sure it is secure inside of the Dumpsters. You would also be required to sweep floors, mop and make sure the dish-washing area is clean neat and organized. You would make sure no food scraps are left on the cabinets, sinks, tables or dish-washing equipment. All food areas would be wiped down and sanitized.

Stewards must make sure they observe all the food-safety requirements established by this organization. At times, Stewards are called on to assist the cook with certain procedures and techniques regarding food preparation and service. You would provide service and attention to the back-storage areas, as well as the coolers and freezers.

Qualifications: Must have a Food Safe Certificate, WHIMIS certificate is considered an asset. Previous experience would be an advantage.

Competencies

  • • Demonstrates the ability to communicate effectively, both orally and in writing
  • • Demonstrates a high level of Guest Focus by striving for high guest satisfaction, going out of the way to be helpful and pleasant and making it as easy as possible on the guest rather than self, department or organization
  • • Demonstrated accountability by planning ahead, managing time well, being on time, being cost conscious, thinking of better ways of doing things, demonstrates ability to follow instructions, maintains appropriate appearance, complies with team Member policies and procedures, and has a willingness to learn
  • • Demonstrates the ability to work as part of a team by being helpful, respectful, approachable and is team oriented, building strong working relationships and a positive work environment, is responsible, honest, loyal, interacts with others tactfully, resolves conflicts appropriately, and adapts to change
  • • Demonstrated knowledge of food safe and sanitation procedures
  • • Ability to adhere to a cleaning schedule
  • • Knowledge of safe chemical handling such as oven cleaner and general cleaning solutions, that help sanitize a kitchen area

Conditions of Employment:

A Steward should be able to bend, kneel or stoop, so they can pick up items such as loads of dishes and other kitchen tools, machinery and food preparation equipment. A Steward must have the ability to lift to 50 pounds during the day; equipment is available for heavier loads. Stewards must be able to tolerate the heat when dish-washing machines are running Must be able to work a flexible schedule according to business needs, including evenings, weekends and holidays

Application Process:

Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of application is May 22, 2020 by 12 Noon. Applications may be submitted by email or mail to:

St. Eugene Golf, Resort & Casino

7777 Mission Road

Cranbrook BC, V1C 7E5

E-mail: careers@steugene.ca

(Please quote Steward in the subject line)

Other Information:

The hiring of these positions will begin in April.

This competition may be used to create an eligibility list for permanent, term and acting positions.

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted

Sous Chef – Full Time

Job: Sous Chef – Full Time

Job Purpose: While maintaining a high level of professionalism the Sous Chef will perform supervisory responsibilities such as planning, assigning and directing work; conducting training programs, evaluating performance and handling team member relations matters. The position would ensure that the Kitchen is properly staffed and trained to meet food service requirements. You would enforce performance standards, policies and procedures such as consistency in standard portion sizes, cooking methods and quality standards while ensuring compliance with food and kitchen-related safety and health regulations. The position would require you to conduct monthly stock inventories of food and supplies in the kitchen and to handle store and rotate all products properly. You would also oversee line and prep stations to ensure that all ingredients and necessary component for menu items to be prepared during the shift are ready at the start of the shift. The Sous Chef would cook and or assist line cooks in cooking great food in a speedy organized manner and assumes 100% responsibility for quality of products served. You would perform an ongoing public relations role with patrons and ensure appearance and mannerisms are professional and in accordance with Resort requirements. An on-going collaboration with other departments such as sales and catering would be required to ensure all guest needs are met. Would assume 100% of the Executive Chef’s functions in his/her absence.

Qualifications

A minimum of 10 years’ experience as a Sous chef, 5 years’ experience in menu design/menu engineering, 5 years’ experience in managing staff, experience in all aspects of kitchen administration, and 3 years’ experience in banquet culinary service. Must have a food safe certificate, Serving it Right Certificate would be an advantage. Previous hotel experience would be an asset.

Competencies

  • Ability to develop, cultivate and lead a team
  • Ability to schedule staff according to service requirements
  • Demonstrates the ability to communicate effectively with balanced listening and talking, speaking and writing clearly and accurately, keeping others informed
  • Demonstrates the ability to work as part of a team by being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment, is responsible, honest, loyal, interacts with others tactfully, resolves conflicts appropriately, and adapts to change.
  • Demonstrated accountability by planning ahead, managing time well, being on time, being cost conscious, thinking of better ways of doing things, demonstrates ability to follow instructions, maintains appropriate appearance, complies with team Member policies and procedures, and has a willingness to learn
  • Demonstrates a high level of Guest Focus by striving for high guest satisfaction, going out of way to be helpful and pleasant and making it as easy as possible on the guest rather than self, department, or organization
  • Knowledge of functions and promotions of the St. Eugene Golf, Resort & Casino and knowledge of the surrounding area
  • Knowledge of Microsoft Office computer applications
  • Higher knowledge of food and beverage.
  • Ability to accurately and efficiently cook meats, fish, vegetables, soups and other hot food products as well as prepare and portion food products prior to cooking
  • The ability to display creativity in food preparation and presentation
  • Knowledge of the accounting aspects of food and beverage with the appropriate mathematical skills

Conditions of Employment:

You must be able to endure frequent bending, lifting, stooping, standing and walking. Some heavy lifting and carrying of objects is required. Employees should be prepared to work in an indoor and outdoor climate with varying degrees of temperature. You must be flexible to work both evenings and morning shifts, holidays and weekends. It will also be necessary to apply for receive and maintain a Gaming License from GPEB.

Application Process:

St. Eugene offers a competitive compensation and benefits package. Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is May 1, 2020 by 12 PM. Applications may be submitted by email or mail to:

St. Eugene Golf, Resort & Casino

7777 Mission Road

Cranbrook BC, V1C 7E5

E-mail: careers@steugene.ca

Please quote “Sous Chef” in the body of the email

Other Information:

This competition may be used to create an eligibility list for permanent, term and acting positions.

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted

Servers (Seasonal Full Time, Part Time and Casual Positions)

Job: Servers (Seasonal Full Time, Part Time and Casual Positions)

If you are looking to transition into the Hospitality Industry, this may be the job for you. We are looking for energetic and enthusiastic individuals who want to learn about food, wine and service, and want to work their way up as Ambassadors of St. Eugene.

Job Purpose:

This position is responsible for serving Resort guests in a friendly and courteous manner. Servers issue menus and take orders from guests, inform kitchen staff of orders via Silverware Point of Sale System (POS), ensures liquid refreshment levels are maintained as required while adhering to “Serving It Right” policies, clean and reset tables, respond to guest requests as required and keeps guests satisfied throughout service and issues bill for services rendered and obtain appropriate documentation or cash necessary to ensure payment. You would have or obtain the ability to recommend food and wine parings. It would be required that you inform a supervisor of complaints and resolve situations speedily and in the best interests of the Resorts reputation. You would also receive, liquor and supply orders and put them where they belong, in an orderly fashion; keep supplies stocked and clean; engage in light cleaning duties in the restaurant area such as filling and wiping coffee pots, sugar, napkins and holders, straws, etc.

Qualifications

The successful candidate will possess a string personality and will have experience providing excellent customer service. These positions require dependability of scheduling. Transportation is available through our Hotel shuttle. We are willing to train the right person and are looking for someone with a desire to execute a defined and high-end service. Wine knowledge or the desire to attain this knowledge, is an asset.

Competencies

  • Demonstrate a high level of Guest Focus by striving for high guest satisfaction, going out of the way to be helpful and pleasant and making it as easy as possible on the guest rather than self, department, or organization
  • Demonstrated accountability by planning, managing time well, being on time, being cost conscious, think of better ways of doing things, demonstrates ability to follow instructions, maintains appropriate appearance, complies with team Member policies and procedures and has a willingness to learn
  • Demonstrates the ability to work as part of a team by being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment, is responsible, honest, loyal, interact with others tactfully, resolves conflicts appropriately, and adapts to change.
  • Has the ability to analyze multiple service requests from guests and organize them in a sequence that makes the most in terms of timely service
  • Can operate a computerized POS system
  • Have basic mathematical skills with the ability to issue change without the aid of a calculator
  • Have knowledge of food and beverage, including the ability to mix alcoholic drinks according to standard Resort recipes and a knowledge of wine

Conditions of Employment:

Must have a flexible schedule and be able to work early morning’s day and evenings shifts, weekends, as well as federal and civic holidays. Must be 19 years of age or older. Will require or need to obtain a Serving it Right. Must be able to walk and stand for extended periods of time.

Application Process:

Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is May 15, 2020 by 12 Noon Applications may be submitted by email or mail:

St. Eugene Golf, Resort & Casino

7777 Mission Road

Cranbrook BC, V1C 7E5

E-mail: careers@steugene.ca

Please quote “Server” in the subject line of the email

The hiring of these positions will begin in April.

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted

Food and Beverage Support Staff (Seasonal Full Time, Part Time and Casual Positions)

Job: Food and Beverage Support Staff (Seasonal Full Time, Part Time and Casual Positions)

If you are looking to transition into the Hospitality Industry, this may be the job for you. We are looking for energetic and enthusiastic individuals who want to learn about food, wine and service, and want to work their way up as Ambassadors of St. Eugene.

Job Purpose

This position is responsible for serving Resort guests in a friendly and courteous manner in the Food & Beverage Outlet. Support staff will assist in a variety of ways such as banquets, bussing tables, prep work, food runner. Your work duties will be dictated by the supervisor on shift.

Qualifications

The successful candidate will possess a string personality and have experience providing excellent customer service. Positions require dependability of scheduling. Transportation is available through our Hotel shuttle. We are willing to train the right person and are looking for individuals with a desire to execute a defined and high-end service.

Competencies

  • • Demonstrate a high level of Guest Focus by striving for high guest satisfaction, going out of the way to be helpful and pleasant and making it as easy as possible on the guest rather than self, department, or organization
  • • Demonstrated accountability by planning, managing time well, being on time, being cost conscious, think of better ways of doing things, demonstrates ability to follow instructions, maintains appropriate appearance, complies with team Member policies and procedures and has a willingness to learn
  • • Demonstrates the ability to work as part of a team by being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment, is responsible, honest, loyal, interact with others tactfully, resolves conflicts appropriately, and adapts to change.
  • • Have basic mathematical skills with the ability to issue change without the aid of a calculator

Conditions of Employment:

Must be 19 years of age or older. Will require or need to obtain a Serving it Right. Must be able to walk and stand for extended periods of time.

Application Process:

Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is May 15, 2020 by 12 Noon. Applications may be submitted by email or mail:

St. Eugene Golf, Resort & Casino

7777 Mission Road

Cranbrook BC, V1C 7E5

E-mail: careers@steugene.ca

Please quote “F&B Support Staff” in the subject line of the email.

The hiring for these positions will begin in April.

Other Information:

This competition may be used to create an eligibility list for permanent, term and acting positions.

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted

First Cook – Seasonal (Full Time, Part Time, Casual Positions)

Job: First Cook – Seasonal (Full Time, Part Time, Casual Positions)

Job Purpose: This position requires a higher knowledge of food preparation. You would assume 100% responsibility for the quality of products served by yourself and junior team members on the line. You would ensure that yourself and junior team members know and comply consistently with the Kitchen’s Tasks designated by the other managers or supervisors and are completed as per the kitchen standards and procedures. You would be required to inspect food preparation and serving areas to ensure observance of safe, sanitary food-handling practices as well as the storing and rotating of products. Should any conflicts arise with Servers or the food served you would need to resolve the issue in a tactful and non- confrontational manner; guest service would be of the utmost concern. You would also assist in food prep assignments during off-peak periods. At the end of the evening you would assist and make sure that the kitchen is closed properly, following the kitchen checklist for kitchen stations. Attendance at scheduled employee meetings would give you the opportunity to bring suggestions for improvements. An on-going collaboration with other departments such as sales and catering would be required in order to ensure all guest needs are met.

Qualifications

A minimum of 4 years cooking experience and 3 years experience leading a team in a Hotel or Resort style Kitchen or an acceptable combination of related experience, education and/or training. Working towards Journey man papers or be a Red Seal would be an advantage. Must have or the ability to get a food safe certificate, Serving it Right Certificate would be an advantage.

Competencies

  • Ability to develop, cultivate and lead a team
  • Demonstrate the ability to communicate effectively with balanced listening and talking, speaking and writing clearly and accurately, keeping others informed
  • Demonstrate the ability to work as part of a team by being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment,
  • Demonstrate the ability to be responsible, honest, and loyal, interact with others tactfully, resolve conflicts appropriately, and adapt to change and fluctuations.
  • Demonstrate accountability by planning, managing time well, being on time, being cost conscious and taking initiative
  • Demonstrate ability to follow direction, maintain appropriate appearance, comply with department and corporate policies and procedures, and a willingness to learn
  • Demonstrate a high level of Guest Focus by striving for high guest satisfaction, going out of way to be helpful and pleasant and making it as easy as possible on the guest rather than self, department, or organization
  • Knowledge of Microsoft Office computer applications
  • Higher knowledge of food and beverage
  • Ability to accurately and efficiently cook meats, fish, vegetables, soups and other hot food products as well as prepare and portion food products prior to cooking
  • The ability to display creativity in food preparation and presentation

Conditions of Employment:

Must be able to endure frequent bending, lifting, stooping, standing and walking. Some heavy lifting and carrying of objects are required. Employees should be prepared to work in an indoor and outdoor climate with varying degrees of temperature. Must be flexible to work both evenings and morning shifts, holidays and weekends.

Application Process:

Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is May 22, 2020 by 12 Noon. Applications may be submitted by email or mail to:

St. Eugene Golf, Resort & Casino

7777 Mission Road

Cranbrook BC, V1C 7E5

E-mail: careers@steugene.ca

(Please quote First Cook in the Subject Line)

Other Information:

The hiring for these positions will begin in April.

This competition may be used to create an eligibility list for permanent, term and acting positions.

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted

Bartenders – Seasonal Full-Time, Part-Time and Casual Positions

Job: Bartenders – Seasonal Full-Time, Part-Time and Casual Positions

Job Purpose

This position is responsible for serving guests in a friendly and courteous manner. The bartender will take orders from guests and servers, inform kitchen staff of orders via Point of Sale System (POS), ensures refreshment levels are maintained as required while adhering to “Serving It Right” policies, clean and reset tables, respond to guest requests as required and keeps guests satisfied throughout service and issues bill for services rendered and obtain appropriate documentation or cash necessary to ensure payment. It would be required that you inform a supervisor of complaints and resolve situations speedily and in the best interests of the Resorts reputation. You would also receive, liquor and supply orders and put them where they belong in an orderly fashion; keep supplies stocked and clean; engage in light cleaning duties in the restaurant area such as filling and wiping coffee pots, sugar, napkins and holders, straws, drink and condiment trays etc.

Qualifications

Candidates must have Grade 12 or have an acceptable combination of related experience, education and or training. The successful candidate will have experience providing excellent customer service and recent experience handling and balancing cash or monetary transactions. Preference may be given to candidates who possess bartending / serving experience.

Competencies

  • Demonstrate a high level of Guest Focus by striving for high guest satisfaction, going out of the way to be helpful and pleasant and making it as easy as possible on the guest rather than self, department, or organization
  • Demonstrated accountability by planning, managing time well, being on time, being cost conscious, think of better ways of doing things, demonstrates ability to follow instructions, maintains appropriate appearance, complies with team Member policies and procedures and has a willingness to learn
  • Demonstrates the ability to work as part of a team by being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment, is responsible, honest, loyal, interact with others tactfully, resolves conflicts appropriately, and adapts to change.
  • Has the ability to analyze multiple service requests from guests and organize them in a sequence that makes the most in terms of timely service
  • Can operate a computerized POS system
  • Have basic mathematical skills with the ability to issue change without the aid of a calculator
  • Have knowledge of food and beverage, including the ability to mix alcoholic drinks according to standard Resort recipes and a knowledge of wine

Conditions of Employment:

Must have a flexible schedule and be able to work early morning’s day and evenings shifts, weekends, as well as federal and civic holidays. Must be 19 years of age or older. Will require or need to obtain a Serving it Right. Must be able to walk and stand for extended periods of time.

Application Process:

St. Eugene offers a competitive compensation and benefits package. Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is May 15, 2020 by 12:00 PM. Applications may be submitted by email or mail:

St. Eugene Golf, Resort & Casino

7777 Mission Road

Cranbrook BC, V1C 7E5

E-mail: careers@steugene.ca

Please quote “Bartender” into the subject line of the email.

The hiring of these positions will begin in April

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted

Second Cook –Seasonal (Full Time, Part Time and Casual Positions)

Job: Second Cook –Seasonal (Full Time, Part Time and Casual Positions)

Job Purpose: This position would require you to work on the line producing food that complies consistently with our standard portion sizes, cooking methods, quality standards and kitchen rules, policies and procedures; either in the club house kitchen or the main kitchen. You would be required to assist in food prep in off peak periods. You would ensure that all safe food handling and safety policies and procedures are always followed. This position would require that you have a firm grasp of cooking Fine Dinning and Lounge style food and be able to assist the First Cook on the hot side or produce food unaided on the cold side. You must be able to communicate clearly with managers, kitchen staff and servers in a non-confrontational manner. An understanding of food rotation and the stocking and maintaining sufficient levels of food products at line stations to assure a smooth service period would be needed.

Qualifications

A minimum of 3 years cooking experience or an acceptable combination of related experience, education and/or training. Working towards Journey man papers or be a Red Seal would be an advantage. Must have or the ability to get a food safe certificate, Serving it Right Certificate would be an advantage.

Competencies

  • Demonstrates the ability to communicate effectively with balanced listening and talking, speaking and writing clearly and accurately, keeping others informed
  • Demonstrates the ability to work as part of a team by being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment, is responsible, honest, loyal, interacts with others tactfully, resolves conflicts appropriately, and adapts to change.
  • Demonstrated accountability by planning, managing time well, being on time, being cost conscious, thinking of better ways of doing things, demonstrates ability to follow instructions, maintains appropriate appearance, complies with team Member policies and procedures, and has a willingness to learn
  • Demonstrates a high level of Guest Focus by striving for high guest satisfaction, going out of way to be helpful and pleasant and making it as easy as possible on the guest rather than self, department, or organization
  • Knowledge of functions and promotions of the St. Eugene Golf, Resort & Casino and knowledge of the surrounding area
  • Ability to accurately and efficiently cook meats, fish, vegetables, soups and other hot food products as well as prepare and portion food products prior to cooking
  • The ability to display creativity in food preparation and presentation
  • The ability to determine which kitchen equipment or tools should be used for which jobs, with the ability to operate the equipment or tools in a safe manner

Conditions of Employment:

Must be able to endure frequent bending, lifting, stooping, standing and walking. Some heavy lifting and carrying of objects are required. Employees should be prepared to work in an indoor and outdoor climate with varying degrees of temperature. Must be flexible to work both evenings and morning shifts, holidays and weekends.

Application Process:

Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is May 22, 2020 by 12 Noon. Applications may be submitted by email or mail.

St. Eugene Golf, Resort & Casino

7777 Mission Road

Cranbrook BC, V1C 7E5

E-mail: careers@steugene.ca

Please quote “Second Cook” in the subject line

Other Information:

This competition may be used to create an eligibility list for permanent, term and acting positions.

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted

Golf Course

Resort/Golf Course Maintenance Workers (Seasonal Positions)

Job: Resort/Golf Course Maintenance Workers (Seasonal Positions)

Job Purpose: Duties include, but are not limited to general mowing with walk behind mowers, bunker maintenance, application of products, use of ride-on mowing equipment, and any other related duties to maintain a golf course to the highest standard for the Resorts valued customers. You would also work on the maintenance and repair of irrigation and drainage systems.

Qualifications: Must have a valid BC driver or learners’ licence in good standing in order to operate equipment. Prior experience or on a golf course or in grounds keeping would be considered an advantage.

Competencies

  • Ability to analyze and solve problems to improve team and operational performance
  • Ability to plan and organize projects.
  • Demonstrates the ability to communicate effectively, both orally and in writing
  • Demonstrated accountability by planning ahead, managing time well, being on time, being cost conscious, thinking of better ways of doing things, demonstrates ability to follow instructions, maintains appropriate appearance, complies with team Member policies and procedures, and has a willingness to learn
  • Demonstrates the ability to work as part of a team by being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment, is responsible, honest, loyal, interacts with others tactfully, resolves conflicts appropriately, and adapts to change.
  • Knowledge of machines and tools, including their designs, uses, and basic maintenance.
  • A knowledge of safe work practices in relationship to operation of tools and maintenance work with the ability to ensure that you adhere to the safe work practices and policies
  • Can safely operate machinery used on a golf course

Conditions of Employment: You would be required to work both indoors and outdoors, at times through adverse conditions. There may be times when you would be required to wear a mask and safety goggles and at times you would need to work in and around chemicals. You would be required to work a flexible schedule according to business needs, including weekends and holidays.

Application Process:

Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is March 31, 2020 by 12 Noon. Applications may be submitted by email, mail or in person to:

St. Eugene Golf, Resort & Casino

7777 Mission Road

Cranbrook BC, V1C 7E5

E-mail: careers@steugene.ca

Please include “Resort Maintenance” in the subject line

Other Information:

This competition may be used to create an eligibility list for permanent, term and acting positions.

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted.

Pro Shop Attendant – Seasonal, Part Time Positions

Job: Pro Shop Attendant – Seasonal, Part Time Positions

Job Purpose: This position requires the maintenance of the high quality of service standards required by the Golf Operation. You would manage the daily bookings and tee sheet and ensure the efficient tee time check-in of all playing guests. Retail sales, restocking and merchandising of Golf Shop inventory and Point of Sales operation would be part of your duties. You would need to effectively deal with cash, credit card, debit card and room charge transactions and be able to balance transactions at the end of the day. Following training you would be required to be fully knowledgeable of all Golf, Hotel and Casino facilities and services, with the ability to promote and direct guest to those areas. You would also need to foster and ensure open communication between the Golf Shop, Maintenance Department, Starters, Marshals and all other Resort Departments.

Qualifications: A High school Diploma an acceptable combination of related experience, education and or training. Retail experience in a Golf Shop Operation would be considered an asset. Knowledge of the game of golf is crucial.

Competencies

  • Ability to accurately handle and balance cash or monetary transactions and the mathematical skills to issue change without the aid of a calculator.
  • Demonstrate the ability to communicate effectively with balanced listening and talking, speaking and writing clearly and accurately, keeping others informed
  • Demonstrate a high level of Guest Focus by striving for high guest satisfaction, going out of the way to be helpful and pleasant and making it as easy as possible on the guest rather than self, department, or organization
  • Demonstrated accountability by planning ahead, managing time well, being on time, being cost conscious, thinking of better ways of doing things, demonstrates ability to follow instructions, maintains appropriate appearance, complies with team Member policies and procedures, and has a willingness to learn
  • Demonstrates the ability to work as part of a team by being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment, is responsible, honest loyal, interact with other tactfully, resolves conflicts appropriately, and adapts to change.
  • Has the ability to operate a computerized Point of Sales system
  • Full working knowledge of Microsoft Office computer applications
  • Knowledge of Retail

Conditions of Employment:

Must be flexible to work weekend, days, evening, early morning and holiday shifts. Must be able to work in a fast-paced environment.

Application Process:

Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for application is March 30, 2020 by 12 Noon. Applications may be submitted by email or mail to:

St. Eugene Golf, Resort & Casino

7777 Mission Road

Cranbrook BC, V1C 7E5

E-mail: careers@steugene.ca

Please insert “Golf Pro Shop Attendant” in the subject line of the email

Other Information:

This competition may be used to create an eligibility list for permanent, term and acting positions.

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted

Seasonal Landscape Technician (April to October 2020)

Job: Seasonal Landscape Technician (April to October 2020)

Job Purpose: This position will plan, organize, direct and control the operations and up-keep of landscaping exterior and interior plants, lawn care, tree service establishment and maintenance in and around the Resort property using creativity and imagination. The maintenance of Turf health on the golf course will include, mowing greens, tees and Fairways, pesticide application (or assist in pesticide application if you are not certified) as well as irrigation and maintenance and repairs of the drainage system. At the end of the golf season you would assist in winterizing the golf course in activities such as the setting up of fences around the greens for the fall season Elk Migration, irrigation winterization and plant winterization. You would be called upon to supervise other crew members in order to fulfil your duties as a landscape technician. From time to time you will be called upon to provide cover shifts in the maintenance of the Health Club and Pool, including cleaning duties

Qualifications: A Horticultural Certificate would be an advantage or an acceptable combination of related experience, education and or training. A valid BC Driver’s license in good standing is required. A Pesticide Applicator Certificate, a level 1 first aid certificate and or a Pool Maintenance Certificate would be considered an asset.

Competencies

  • Ability to analyze and solve problems to improve team and operational performance
  • Ability to plan and organize projects.
  • Ability to develop, cultivate and lead a team
  • Demonstrates the ability to communicate effectively, both orally and in writing
  • Demonstrated accountability by planning ahead, managing time well, being on time, being cost conscious, thinking of better ways of doing things, demonstrates ability to follow instructions, maintains appropriate appearance, complies with team Member policies and procedures, and has a willingness to learn
  • Demonstrates the ability to work as part of a team by being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment, is responsible, honest, loyal, interacts with others tactfully, resolves conflicts appropriately, and adapts to change.
  • Knowledge of landscaping machines and tools, including their designs, uses, and basic maintenance.
  • A knowledge of safe work practices in relationship to landscaping with the ability to ensure that you and any crew members within your scope of leadership adhere to the safe work practices and policies

Conditions of Employment: You would be required to work both indoors and outdoors, at times through adverse conditions. Some lifting, mowing, shovelling and raking is required. There may be times when you would be required to wear a mask and at times you would need to work in and around chemically treated water. You would be required to work a flexible schedule according to business needs, including weekends and holidays.

Application Process:

St. Eugene offers a competitive compensation and benefits package. Preference will be given to qualified Aboriginal persons who self identify. If required, a detailed job description may be obtained through the Human Resource Department. Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is March 31, 2020 at Noon. Applications may be submitted by email, mail, or in person to:

St. Eugene Golf, Resort & Casino

7777 Mission Road

Cranbrook BC, V1C 7E5

E-mail: careers@steugene.ca

ATT: Resort Maintenance

Other Information:

This competition may be used to create an eligibility list for permanent, term and acting positions.

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted.

Bag Drop – Seasonal, Part Time Position

Job: Bag Drop – Seasonal, Part Time Position

Job Purpose: The fundamental reason this position exists is to welcome and assist the golfing guest when arriving at the Resort and while on the Course. When performing the Bag Drop duty the attendant will greet the golfing guest upon arrival and assist the golfer with cart set up and directing the guest to the Pro Shop. You would ensure Guest clubs are properly cleaned upon Course completion. You would be responsible for daily power cart fleet cleaning and set-up. There would also be daily practice range set-up and control as well as Range ball retrieval.

Qualifications: Prior customer service experience would be considered and advantage. Knowledge of the game golf would be an asset.

Competencies:

  • Demonstrate the ability to communicate effectively with balanced listening and talking, speaking and writing clearly and accurately, keeping others informed
  • Demonstrate a high level of Guest Focus by striving for high guest satisfaction, going out of the way to be helpful and pleasant and making it as easy as possible on the guest rather than self, department, or organization
  • Demonstrated accountability by planning ahead, managing time well, being on time, being cost conscious, thinking of better ways of doing things, demonstrates ability to follow instructions, maintains appropriate appearance, complies with team Member policies and procedures, and has a willingness to learn
  • Demonstrates the ability to work as part of a team by being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment, is responsible, honest, loyal, interacts with others tactfully,
  • Following training will have a sound knowledge of the functions and promotions of the St. Eugene Golf, Resort & Casino and the surrounding area

Conditions of Employment:

This position will require a flexible work schedule that will include weekdays and weekends as well as regular day, early morning, evening shifts and holidays. The position requires time spent working outdoors which may include inclement weather. The position will require standing on concrete for several hours at a time. The position will also require lifting golf bags and luggage from the guest’s vehicles into power carts.

Application Process:

Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for Application is March 20, 2020 by 12 Noon. Applications may be submitted by email or mail to:

St. Eugene Golf, Resort & Casino

7777 Mission Road

Cranbrook BC, V1C 7E5

E-mail: careers@steugene.ca

Please insert “Bag Drop Attendant” in the subject line

Other Information:

This competition may be used to create an eligibility list for permanent, term and acting positions.

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted

Resort

St. Eugene Resort Security/Maintenance

Job: St. Eugene Resort Security/Maintenance

Job Purpose: The St. Eugene Resort Security reports directly to the Manager of Golf/Hotel Facilities. Under his supervision, the security personnel safeguard the resort property& assets (which includes internal & external guests.) Security also assists in hotel & golf course maintenance.

Qualifications:

  • Valid class 5 driver’s license
  • Security training
  • Level one first aid
  • Able to work well alone or with others.
  • Able to work nights.
  • Able to work 10-hour shifts.
  • Able to fill out logbook & security checklist.
  • Able to adhere to the Employee handbook

Competencies

  • Ability to analyze and solve problems to improve team and operational performance
  • Ability to plan and organize projects.
  • Ability to develop, cultivate and lead a team
  • Demonstrates the ability to communicate effectively, both orally and in writing
  • Demonstrated accountability by planning ahead, managing time well, being on time, being cost conscious, thinking of better ways of doing things, demonstrates ability to follow instructions, maintains appropriate appearance, complies with team Member policies and procedures, and has a willingness to learn
  • Demonstrates the ability to work as part of a team by being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment, is responsible, honest, loyal, interacts with others tactfully, resolves conflicts appropriately, and adapts to change.
  • Knowledge of landscaping machines and tools, including their designs, uses, and basic maintenance.
  • A knowledge of safe work practices in relationship to landscaping with the ability to ensure that you and any crew members within your scope of leadership adhere to the safe work practices and policies
  • Other duties include, but are not limited to mechanical & plumbing, outside maintenance, parking, pest control, swimming pool maintenance, snow removal, shuttle service, golf course irrigation system and equipment.

Conditions of Employment: You would be required to work both indoors and outdoors, at times through adverse conditions. Some lifting, mowing, shovelling and raking is required. There may be times when you would be required to wear a mask and at times you would need to work in and around chemically treated water. You would be required to work a flexible schedule according to business needs, including weekends and holidays.

Application Process:

Preference will be given to qualified Aboriginal persons who self identify. If required, a detailed job description may be obtained through the Human Resource Department. Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is March 31, 2020 by Noon. Applications may be submitted by email, mail, or in person to:

St. Eugene Golf, Resort & Casino

7777 Mission Road

Cranbrook BC, V1C 7E5

E-mail: careers@steugene.ca

ATT: Resort Maintenance

This competition may be used to create an eligibility list for permanent, term and acting positions.

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted.

Resort/Golf Course Maintenance Workers (Seasonal Positions)

Job: Resort/Golf Course Maintenance Workers (Seasonal Positions)

Job Purpose: Duties include, but are not limited to general mowing with walk behind mowers, bunker maintenance, application of products, use of ride-on mowing equipment, and any other related duties to maintain a golf course to the highest standard for the Resorts valued customers. You would also work on the maintenance and repair of irrigation and drainage systems.

Qualifications: Must have a valid BC driver or learners’ licence in good standing in order to operate equipment. Prior experience or on a golf course or in grounds keeping would be considered an advantage.

Competencies

  • Ability to analyze and solve problems to improve team and operational performance
  • Ability to plan and organize projects.
  • Demonstrates the ability to communicate effectively, both orally and in writing
  • Demonstrated accountability by planning ahead, managing time well, being on time, being cost conscious, thinking of better ways of doing things, demonstrates ability to follow instructions, maintains appropriate appearance, complies with team Member policies and procedures, and has a willingness to learn
  • Demonstrates the ability to work as part of a team by being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment, is responsible, honest, loyal, interacts with others tactfully, resolves conflicts appropriately, and adapts to change.
  • Knowledge of machines and tools, including their designs, uses, and basic maintenance.
  • A knowledge of safe work practices in relationship to operation of tools and maintenance work with the ability to ensure that you adhere to the safe work practices and policies
  • Can safely operate machinery used on a golf course

Conditions of Employment: You would be required to work both indoors and outdoors, at times through adverse conditions. There may be times when you would be required to wear a mask and safety goggles and at times you would need to work in and around chemicals. You would be required to work a flexible schedule according to business needs, including weekends and holidays.

Application Process:

Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is March 31, 2020 by 12 Noon. Applications may be submitted by email, mail or in person to:

St. Eugene Golf, Resort & Casino

7777 Mission Road

Cranbrook BC, V1C 7E5

E-mail: careers@steugene.ca

Please include “Resort Maintenance” in the subject line

Other Information:

This competition may be used to create an eligibility list for permanent, term and acting positions.

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted.

Guest Service Agents

Job Posting: Guest Service Agents

Reporting to the Front Office Leadership team, our Guest Service Agents (GSAs) are the ambassadors of the hospitality, story & culture of St. Eugene Golf Resort & Casino. All members of the Front Office Team hold the responsibilities of: seeking out and acting upon ways to improve their guests’ stay; responding to and delivering on guest requests and inquiries; ensuring their guests are their first priority; maintaining the office operations with speed, accuracy and completeness; and enjoying their work. GSAs are the first and last impression of St. Eugene – they start with their warm greeting and professional check-in; they build relationships throughout their guests’ stay with their authentic interactions, facilitating of requests and sharing of information; and they part ways with their guests providing an accurate check-out and extending an invitation to return.

Qualifications

The successful candidate will hold a Grade 12 Diploma; be bondable; have a passion for creating and delivering exceptional guest/customer/client experiences; be comfortable working in a high paced guest facing environment; be technically competent in computer use; and hold an excellent command of verbal and written communication. Formal education and/or work experience in the Hospitality/Tourism industry an asset. Experience with Maestro PMS or comparable Property Management Software preferred.

Competencies

The successful candidate will, at the end of their probationary period, be:

  • A punctual, reliable, honest, well-presented, dynamic, open minded and passionate team-player.
  • Committed to providing their guests a refined, seamless and memorable experience that exceeds their expectations.
  • Willing and able to gain a deep knowledge of Maestro PMS & Microsoft Office Suite and use their functions in line with Department Best Practices.
  • Self motivated to work with diligence, integrity, accuracy, speed and completeness
  • Able to identify social cues and express empathy while listening to a guest request or issue, then use this information to provide a personalized, successful resolution.
  • Able to remain professional, calm and in control in a high pressure, high workload environment by engaging organizational skills, multi-tasking techniques and an established internal confidence.
  • Able to effectively communicate and liaise with guests and hotel partners in person and via phone and email with professionalism.
  • Able to warmly and authentically interact with their guests, providing direction and information and upselling Resort activities.
  • Able to accurately comprehend, calculate, communicate and process a variety of different billing, rates & folio structures.
  • Able to stand for long periods of time and lift objects up to 50lbs.

Conditions of Employment

The nature of a 24/7 department calls upon all Front Office Employees to cover a range of shifts including, but not limited to; regular evening and weekend work, holidays, late nights, early mornings, and overnight shifts. All GSAs start in a relief role with potential to work the full spectrum of shifts and have the opportunity to participate in choosing Shift Packages on an annual basis. Up to full-time hours at an hourly wage of $15.70/hour ($16.70/hour for overnight work) are available to the successful applicant. This position is subject to a 90 day probationary period, during which time training must be completed in AM, PM, Night Audit & Reservations shifts.

Application Process

Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is April 30, 2020 at 12 noon. Applications may be submitted by email or in person at:

St. Eugene Golf, Resort & Casino

7777 Mission Road

Cranbrook BC, V1C 7E5

E-mail: careers@steugene.ca

Please insert “GSA” in the subject line of your email

This competition may be used to create an eligibility list for permanent, term and acting positions.

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted

“We are creating a destination of choice, in harmony of Mother Earth and our Indigenous culture, while providing for our families and enriching our community”

Front Office Supervisor

The purpose of the Front Office Supervisor’s role is to share in the responsibilities of the Front Office & Revenue Manager and, in doing so, support the vision, direction and culture of the department as a member of the Front Office Leadership team. This role will afford the opportunity for an ambitious, professional and passionate leader to reap what they sow in a world-class Resort, sparking or continuing a career as a hotelier. At St. Eugene Golf Resort Casino, this position is one of a working supervisor; they have their boots on the ground and their finger on the pulse of the Resort, using this information and position to innovate and steward their department in the ever changing landscape of Resort Hospitality. They strive to become a master of their craft and, in doing so, become a role model for their team. This role will fill the cup of one motivated by a passion & ambition for personal & professional development, creating exceptional guest experiences, leading an authentic, dynamic & energetic team and maintaining a healthy work environment.

Qualifications

  • Availability: 24 hour/day availability required. 7 day/week availability preferred.
  • Education: Grade 12 Diploma (or equivalent) required. Formal education in Hospitality and/or Tourism Management preferred.
  • Experience: 1-2+ years’ experience in a 4- or 5-star hotel/resort preferred. Leadership experience preferred. Industry-relevant experience including front office work, reservations call centers and customer service an asset.
  • Communication: Excellent command of the English language for professional verbal and written communication required. Proficiency in other languages an asset. Experience and/or education in sending emails in a professional capacity required.
  • Technical Skills: Proficiency in the entire Microsoft Office Suite required. Strong basic computer skills required. Experience with hotel Property Management Software preferred. Experience with OTA Extranet Platforms, Tee-On, VisiOnline/AssaAbloy, Sabre CRS, InnQuest, and Digital Review Platforms an asset.
  • Accounting Skills: Ability to accurately comprehend, calculate, communicate and process a variety of different billing, rates & folio structures required.
  • Work Environment: Ability to stand/walk/move for long periods of time without rest and lift objects up to 40lbs required.

Knowledge, Skills & Abilities

  • Able to uphold St. Eugene’s Core Values of: We are a Team, We Empower, We Respect, We have Integrity, We are Genuine, We build Trust, We are Proud, We work Safe, We are Professional, We have Fun
  • Committed to providing their guests with a refined, seamless and memorable experience that exceeds their expectations; superior customer service at the core.
  • Self-motivated to work with diligence, integrity, accuracy, speed and completeness; able to follow directions thoroughly and work with minimal supervision.
  • Able to identify social cues and express empathy while listening to a request or issue, then use this information to provide a personalized, successful resolution; conflict resolution and problem-solving abilities.
  • Able to remain professional, calm and in control in a high pressure, high workload environment by engaging organization skills, multi-tasking techniques and an established internal confidence; calm and clear-thinking ability to handle problems or crises in a highly professional manner.
  • Demonstrate ability and desire to lead and train team while maintaining office harmony and high morale; strong interpersonal skills; can work on own as well as part of a team
  • Able to convey information and ideas clearly; clear and thorough communication skills.
  • Able to evaluate and select among alternative courses of action quickly and accurately.
  • Able to maintain confidentiality of guest information.
  • Able to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of needs.

Key Competencies

Key competencies include planning and organizing attention to detail, integrity, honesty, confidentiality, listening and communication, customer focus, information collection and monitoring, problem analysis and resolution, reliability, adaptability, and efficiency. Adhering to our core values includes being guest-centric, teamwork, respect, pro-active, accountable, learning and sustainable. Resort Culture includes being punctual, reliable, honest, professionally presented, dynamic, open, and passionate team player.

Please submit a Resume & Letter of Interest expressing your reasons for interest in the role, examples of how you have demonstrated the Key Competencies and what you would uniquely bring to the role. Deadline for receipt of applications is April 3, 2020 at 12:00 noon. Applications may be submitted by email to careers@steugene.ca.

“We are creating the destination of choice, in harmony with Mother Earth and our Indigenous culture, while providing for our families and enriching our community”

St. Eugene RV Park (KOA)

RV Park Grounds Person – Seasonal – Full Time, Part-Time

Job: RV Park Grounds Person – Seasonal – Full Time, Part-Time

Job Purpose: The RV Park Attendants will provide on-site maintenance, customer service as well as handle overall daily upkeep of property grounds, facilities, and equipment. This position will be responsible for handling enquiries, clean and maintain RV facilities/sites/grounds, and ensure guest satisfaction.

Qualifications: As the RV Park Grounds Person, you must be hard-working, reliable and focused on providing exceptional customer service. You must also be highly organized and detail-oriented with the ability to manage multiple tasks simultaneously.

  • Previous experience in a campground or resort environment is an asset
  • Excellent communication and organizational skills
  • Exceptional customer service skills
  • Time management skills
  • Demonstrated knowledge of and broad experience in general maintenance techniques and repair work
  • Valid driver’s license and good driving record
  • General knowledge of janitorial work and grounds maintenance

Competencies:

  • Demonstrate a high level of Guest Focus by striving for high guest satisfaction.
  • Demonstrate accountability by planning ahead, managing time well, being on time, being cost conscious and taking initiative
  • Develop build and maintain customer relationships
  • Conflict resolution skills with the ability to deal with issues in a professional, courteous and understanding manner even in difficult situations
  • Strong communication skills
  • Maximize customer experience of staying at the resort
  • Thrive on team environment to achieve group goals
  • Organization skills and attention to detail
  • Utilize the property management system and Microsoft Office computer applications
  • Positive attitude and a passion for client/ guest satisfaction
  • Excellent communication and organizational skills
  • Aptitude and willingness to learn
  • Follow-up on work assignments to ensure efficient, thorough completion of assigned work orders.
  • Other duties as assigned.

Conditions of Employment: You would be required to work both indoors and outdoors, at times through adverse conditions. You would be required to work a flexible schedule, according to business needs, including weekends and holidays.

Application Process:

Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is April 17, 2020 by 12 Noon. Applications may be submitted by email or mail to:

St. Eugene Golf, Resort & Casino

7777 Mission Road

Cranbrook BC, V1C 7E5

E-mail: careers@steugene.ca

Please quote “RV Park Grounds Person” in the subject line of the email.

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted

RV Park Attendant – Seasonal – Full & Part Time

Job: RV Park Attendant – Seasonal – Full & Part Time

Job Purpose: The RV Park Attendants will provide on-site maintenance, customer service as well as handle overall daily upkeep of property grounds, facilities, and equipment. This position will be responsible for reservations, collecting fees, handling enquiries, clean and maintain RV facilities/sites/grounds, and ensure guest satisfaction.

Qualifications: As the RV Park Attendant, you must be hard-working, reliable and focused on providing exceptional customer service. You must also be highly organized and detail-oriented with the ability to manage multiple tasks simultaneously.

  • Previous experience in a campground or resort environment is an asset
  • Excellent communication and organizational skills
  • Exceptional customer service skills
  • Time management skills
  • Demonstrated knowledge of and broad experience in general maintenance techniques and repair work
  • Valid driver’s license and good driving record
  • General knowledge of janitorial work and grounds maintenance

Competencies:

  • Demonstrate a high level of Guest Focus by striving for high guest satisfaction.
  • Demonstrate accountability by planning ahead, managing time well, being on time, being cost conscious and taking initiative
  • Develop build and maintain customer relationships
  • Conflict resolution skills with the ability to deal with issues in a professional, courteous and understanding manner even in difficult situations
  • Strong communication skills
  • Maximize customer experience of staying at the resort
  • Thrive on team environment to achieve group goals
  • Organization skills and attention to detail
  • Utilize the property management system and Microsoft Office computer applications
  • Positive attitude and a passion for client/ guest satisfaction
  • Excellent communication and organizational skills
  • Aptitude and willingness to learn
  • Follow-up on work assignments to ensure efficient, thorough completion of assigned work orders.
  • Other duties as assigned.

Conditions of Employment: You would be required to work both indoors and outdoors, at times through adverse conditions. You would be required to work a flexible schedule, according to business needs, including weekends and holidays.

Application Process:

Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is April 17, 2020 by 12 Noon. Applications may be submitted by email or mail, to:

St. Eugene Golf, Resort & Casino

7777 Mission Road

Cranbrook BC, V1C 7E5

E-mail: careers@steugene.ca

Please quote “RV Park Attendant” in the subject line of the email.

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted