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Careers

St. Eugene Golf Resort & Casino is always on the lookout for knowledgeable and enthusiastic individuals who are seeking employment in hospitality. For all career inquiries, please email us at: careers@steugene.ca Click below to see what positions are currently available.

Casino

Slot Attendant – Full-Time

Job: Slot Attendant – Full-Time

Job Purpose: The Slot Attendant’s primary function is to be a front line customer service representative of the Casino and SEM to ensure that the customers visit is an enjoyable experience that will create return visits and referrals to other potential customers. This position would require the verification and paying out of jackpots to customers. You would be required to handle and resolve problems as they occur with either customer complaints or equipment problems. In creating an enjoyable experience and environment for customers you would need to provide service to guests whenever possible within two minutes after activation of the customer service light and reserve machines for guests as needed. Part of your responsibilities would also include reporting any unusual situations or activities to slot supervisory personnel.

Qualifications
Candidates must have Grade 12 or have an acceptable combination of related experience, education and or training. The successful candidate will have experience providing excellent customer service and recent experience handling and balancing cash or monetary transactions. Preference may be given to candidates who possess Casino experience.

Competencies
• Demonstrate a high level of guest Focus by striving for high guest satisfaction, going out of your way to be helpful and pleasant and making it as easy as possible on the guest rather than self, department or organization
• Ability to accurately handle and balance cash or monetary transactions
• Demonstrate the ability to communicate effectively with balanced listening and talking, speaking and writing clearly and accurately, keeping others informed
• Following training will ensure proper documentation and appropriate procedures are used for administrative transactions
• Able to demonstrate, after training, knowledge in surveillance practices, policies and procedures.
• Can quickly locate and correct errors in the display or transcription of information
• Following training will have a knowledge of general slot machine technology
• Demonstrated accountability by planning ahead, managing time well, being on time, being cost conscious, thinking of better ways of doing things, demonstrates ability to follow instructions, maintains appropriate appearance, complies with team Member policies and procedures, and has a willingness to learn
• Demonstrate the ability to work as part of a team by being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment, is responsible, honest, loyal, interacts with other tactfully, resolves conflicts appropriately, and adapts to change.

Conditions of Employment: You would need to be able to walk and stand for extended periods of time and wear a radio with an ear piece. You would be required to work a flexible schedule according to business needs, including evenings, weekends and holidays. Must apply for, receive and maintain a Gaming License from Gaming Policy Enforcement Branch, British Columbia. Must be 19 years or older in order to work in the Casino.

Application Process: Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is May 31, 2019 by 12 Noon. Applications may be submitted by fax, email, or mail to:

St. Eugene Golf, Resort & Casino
7777 Mission Road Cranbrook BC, V1C 7E5
Fax: (250) 420-2001
E-mail: careers@steugene.ca {Please quote “Slot Attendant” in the subject line of email}

Other Information: This competition may be used to create an eligibility list for permanent, term and acting positions.

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted

Cage Supervisor – Relief/On Call

Job: Cage Supervisor – Relief/On Call

Job Purpose: The Cage Supervisor is responsible for the overseeing and verifying the operations of the cage, assist and help solve problems that may arise, and providing a friendly, but efficient working atmosphere for the cashiers. Cage Supervisors also ensure that BCLC, GPEB, and SEM Policies and Procedures are followed. You would discipline, coach mentor cashiers and ensure that your example of excellent customer, both internal and external service is followed by the Cashiers. You would also be responsible for printing and checking reports and accounts and any required payroll or HR paperwork as well as Provincial and Federal paperwork for LCT. Administration work will also include accurately filing for and paying out Lottery Tickets. The Cage Supervisor also watches for counterfeit currency and suspicious transactions and reports any findings to Fintrac. You would also maintain and balance cash cage and vault assets.

Qualifications
Candidates must have Grade 12 or have an acceptable combination of related experience, education and or training. The successful candidate will have experience providing excellent customer service and recent experience handling and balancing cash or monetary transactions. A minimum of 1 year in a Supervisory position would be considered an asset. Preference may be given to candidates who possess Casino Cage experience.

Competencies
• Ability to accurately handle and balance cash or monetary transactions
• Following training will ensure proper documentation and appropriate procedures are used for administrative transactions
• Able to demonstrate, after training, knowledge in Cash Cage practices, policies and procedures.
• Can quickly locate and correct errors in the display or transcription of information
• Demonstrate a high level of guest Focus by striving for high guest satisfaction, going out of your way to be helpful and pleasant and making it as easy as possible on the guest rather than self, department or organization
• Conflict resolution skills with the ability to deal with customers issues in a professional, courteous and understanding manner even in difficult situations.
• Demonstrated accountability by planning ahead, managing time well, being on time, being cost conscious, thinking of better ways of doing things, demonstrates ability to follow instructions, maintains appropriate appearance, complies with team Member policies and procedures, and has a willingness to learn
• Ability to consistently lead, build and manage a diverse team to deliver outstanding services.
• Have the ability to analyze problems systematically, organizing information and identifying key factors and key causes in order to generate solutions.

Conditions of Employment: You would be required to work a flexible schedule according to business needs, including evenings, weekends and holidays. Must apply for, receive and maintain a Gaming License from Gaming Policy Enforcement Branch, British Columbia. Must be 19 years or older in order to work in the Casino.

Application Process: Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is May 31, 2019 by 12 Noon. Applications may be submitted by fax or email

St. Eugene Golf, Resort & Casino
7777 Mission Road Cranbrook BC, V1C 7E5
Fax: (250) 420-2001
E-mail: careers@steugene.ca Please quote “Cage supervisor” in the Body of the Email

Other Information: This competition may be used to create an eligibility list for permanent, term and acting positions.

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted

Cashier (Casino) –Relief on Call

Job: Cashier (Casino) –Relief on Call

Job Purpose: The Cashier’s primary function is to assist patrons in a professional and friendly manner and to provide both external and internal customer service. You would be required to cash slot tickets, lottery tickets, BC gold points and table chips. You would also make change and exchange foreign currency and Travelers Cheques. Part of your duties would be to confirm and pay out jackpots and prepare slot attendant’s floats.

Qualifications
Candidates must have Grade 12 or have an acceptable combination of related experience, education and or training. The successful candidate will have experience providing excellent customer service and recent experience handling and balancing cash or monetary transactions. Preference may be given to candidates who possess Casino experience. A Serving it Right Certificate would be an advantage.

Competencies
• Ability to accurately handle and balance cash or monetary transactions
• Demonstrate the ability to communicate effectively with balanced listening and talking, speaking and writing clearly and accurately, keeping others informed
• Following training will ensure proper documentation and appropriate procedures are used for administrative transactions
• Able to demonstrate, after training, knowledge in Cash Cage practices, policies and procedures.
• Can quickly locate and correct errors in the display or transcription of information
• Demonstrate a high level of guest Focus by striving for high guest satisfaction, going out of your way to be helpful and pleasant and making it as easy as possible on the guest rather than self, department or organization
• Demonstrated accountability by planning ahead, managing time well, being on time, being cost conscious, thinking of better ways of doing things, demonstrates ability to follow instructions, maintains appropriate appearance, complies with team Member policies and procedures, and has a willingness to learn
• Demonstrate the ability to work as part of a team by being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment, is responsible, honest, loyal, interacts with other tactfully, resolves conflicts appropriately, and adapts to change.

Conditions of Employment: You would be required to work a flexible schedule according to business needs, including evenings, weekends and holidays. Must apply for, receive and maintain a Gaming License from Gaming Policy Enforcement Branch, British Columbia. Must be 19 years or older in order to work in the Casino. Application Process: Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is May 31, 2019 by 12:00 Noon. Applications may be submitted by fax, email, or mail to:

St. Eugene Golf, Resort & Casino
7777 Mission Road Cranbrook BC, V1C 7E5
Fax: (250) 420-2001
E-mail: careers@steugene.ca
Please include “Cashier” in the subject line of your email.

Other Information: This competition may be used to create an eligibility list for permanent, term and acting positions.

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted.

Food & Beverage

Second Cooks – Full Time, Part Time, and Casual

Job: Second Cooks – Full Time, Part Time, and Casual

Job Purpose: This position would require you to work on the line producing food that complies consistently with our standard portion sizes, cooking methods, quality standards and kitchen rules, policies and procedures; either in the club house kitchen or the main kitchen. You would be required to assist in food prep in off peak periods. You would ensure that all safe food handling and safety policies and procedures are followed at all times. This position would require that you have a firm grasp of cooking Fine Dinning and Lounge style food and be able to assist the First Cook on the hot side or produce food unaided on the cold side. You must be able to communicate clearly with managers, kitchen staff and servers in a non-confrontational manner. An understanding of food rotation and the stocking and maintaining sufficient levels of food products at line stations to assure a smooth service period would be needed.

Qualifications
A minimum of 3 years cooking experience or an acceptable combination of related experience, education and/or training. Working towards Journey man papers or be a Red Seal would be an advantage. Must have or the ability to get a food safe certificate, Serving it Right Certificate would be an advantage.

Competencies
• Demonstrates the ability to communicate effectively with balanced listening and talking, speaking and writing clearly and accurately, keeping others informed
• Demonstrates the ability to work as part of a team by being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment, is responsible, honest, loyal, interacts with others tactfully, resolves conflicts appropriately, and adapts to change.
• Demonstrated accountability by planning ahead, managing time well, being on time, being cost conscious, thinking of better ways of doing things, demonstrates ability to follow instructions, maintains appropriate appearance, complies with team Member policies and procedures, and has a willingness to learn
• Demonstrates a high level of Guest Focus by striving for high guest satisfaction, going out of way to be helpful and pleasant and making it as easy as possible on the guest rather than self, department, or organization
• Knowledge of functions and promotions of the St. Eugene Golf, Resort & Casino and knowledge of the surrounding area
• Ability to accurately and efficiently cook meats, fish, vegetables, soups and other hot food products as well as prepare and portion food products prior to cooking
• The ability to display creativity in food preparation and presentation
• The ability to determine which kitchen equipment or tools should be used for which jobs, with the ability to operate the equipment or tools in a safe manner

Conditions of Employment: Must be able to endure frequent bending, lifting, stooping, standing and walking. Some heavy lifting and carrying of objects is required. Employees should be prepared to work in an indoor and outdoor climate with varying degrees of temperature. Must be flexible to work both evenings and morning shifts, holidays and weekends.

Application Process: Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is July 31, 2019 by 12 Noon.

Applications may be submitted by fax, email or mail.
St. Eugene Golf, Resort & Casino
7777 Mission Road Cranbrook BC, V1C 7E5
Fax: (250) 420-2001
E-mail: careers@steugene.ca
Please quote “Second Cook ” in the subject line

Other Information: The hiring of these positions will begin in April. This competition may be used to create an eligibility list for permanent, term and acting positions.

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted

Host(ess) – Part Time / Seasonal

Job: Food & Beverage Part Time Seasonal Host(ess)

Job Purpose: Under the general supervision of the Supervisor/Manager, the primary focus of the Host(ess) is to greet guests of the dining room. You be required to support the Servers by assisting in the clearing and set up of tables, water and bread service and food and beverage delivery. This position also takes orders for room service, sets up room service trays and delivers it to the hotel room. You would also ensure that the guest is thoroughly satisfied with their food, beverage, service and atmosphere each time they visit. If a situation needs to be dealt with it must be done with discretion and tact with an understanding of when it is appropriate to call on a manager for assistance. Greeting of guests and telephone etiquette would be at the highest standards at all times

Qualifications
Must be a minimum of 16 years old and have or have the ability to obtain a Food Safe and Serving it Right Certificate. Previous hosting experience would be an advantage.

Competencies
• Ability to accurately handle and balance cash or monetary transactions and the mathematical skills to issue change without the aid of a calculator.
• Conflict resolution skills with the ability to deal with customers issues in a professional, courteous and understanding manner even in difficult situations.
• Demonstrates the ability to communicate effectively with balanced listening and talking, speaking and writing clearly and accurately, keeping others informed
• Demonstrates the ability to work as part of a team by being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment, is responsible, honest, loyal, interacts with others tactfully, resolves conflicts appropriately, and adapts to change.
• Demonstrated accountability by planning ahead, managing time well, being on time, being cost conscious, thinking of better ways of doing things, demonstrates ability to follow instructions, maintains appropriate appearance, complies with team Member policies and procedures, and has a willingness to learn
• Demonstrates a high level of Guest Focus by striving for high guest satisfaction, going out of way to be helpful and pleasant and making it as easy as possible on the guest rather than self, department, or organization
• Has the ability to operate a computerized POS
• Following training have knowledge of functions and promotions of the St. Eugene Golf, Resort & Casino and knowledge of the surrounding area

Conditions of Employment: Must be flexible to work various shifts such as early morning evenings, weekends and civic holidays. Must be able to work in a fast paced environment. Must be able to endure frequent bending, lifting, stooping, standing and walking. Some reasonably heavy lifting and carrying of objects is required (tools will be provided for heavier items). Employees should be prepared to work in an indoor and outdoor climate with varying degrees of temperature.

Application Process: Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is June 14, 2019, by 12:00 Noon.

Applications may be submitted by fax, email or mail to:
St. Eugene Golf, Resort & Casino
7777 Mission Road Cranbrook BC, V1C 7E5
Fax: (250) 420-2001
E-mail: careers@steugene.ca
Please insert “F&B Host” in the subject line of the email.
The hiring for these positions will begin in April.

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted

Food and Beverage Servers – Seasonal

Job: Food and Beverage Servers – Seasonal

Job Purpose: This position is responsible for serving Resort guests in a friendly and courteous manner in the Food & Beverage Outlets issue menus and take orders from guests, inform kitchen staff of orders via Silverware Point of Sale System (POS), ensures liquid refreshment levels are maintained as required while adhering to “Serving It Right” policies, clean and reset tables, respond to guest requests as required and keeps guests satisfied throughout service and issues bill for services rendered and obtain appropriate documentation or cash necessary to ensure payment. You would have or obtain the ability to recommend food and wine parings. It would be required that you inform a supervisor of complaints and resolve situations speedily and in the best interests of the Resorts reputation. You would also receive, liquor and supply orders and put them where they belong, in an orderly fashion; keep supplies stocked and clean; engage in light cleaning duties in the restaurant area such as filling and wiping coffee pots, sugar, napkins and holders, straws, etc.

Qualifications
The successful candidate will have experience providing excellent customer service and recent experience handling and balancing cash or monetary transactions. Preference may be given to candidates who possess serving experience.

Competencies
• Demonstrate a high level of Guest Focus by striving for high guest satisfaction, going out of the way to be helpful and pleasant and making it as easy as possible on the guest rather than self, department, or organization
• Demonstrated accountability by planning ahead, managing time well, being on time, being cost conscious, think of better ways of doing things, demonstrates ability to follow instructions, maintains appropriate appearance, complies with team Member policies and procedures and has a willingness to learn
• Demonstrates the ability to work as part of a team by being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment, is responsible, honest, loyal, interact with others tactfully, resolves conflicts appropriately, and adapts to change.
• Has the ability to analyze multiple service requests from guests and organize them in a sequence that makes the most in terms of timely service
• Have the ability to operate a computerized POS system
• Have basic mathematical skills with the ability to issue change without the aid of a calculator
• Have knowledge of food and beverage, including the ability to mix alcoholic drinks according to standard Resort recipes and a knowledge of wine

Conditions of Employment: Must have a flexible schedule and be able to work early morning’s day and evenings shifts, weekends, as well as federal and civic holidays. Must be 19 years of age or older. Will require or need to obtain a Serving it Right. Must be able to walk and stand for extended periods of time.

Application Process: Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is June 14, 2019 by 12 Noon

Applications may be submitted by email, mail, or fax:
St. Eugene Golf, Resort & Casino
7777 Mission Road Cranbrook BC, V1C 7E5
Fax: (250) 420-2001
E-mail: careers@steugene.ca
Please quote “F&B Staff” in the subject line of the email
The hiring for these positions will begin in April.

Other Information: This competition may be used to create an eligibility list for permanent, term and acting positions.

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted

Bartenders – Full-Time, Part-Time and Seasonal

Job: Bartenders – Full-Time, Part-Time and Seasonal

Job Purpose: This position is responsible for serving guests in a friendly and courteous manner. The bartender will take orders from guests and servers, inform kitchen staff of orders via Point of Sale System (POS), ensures refreshment levels are maintained as required while adhering to “Serving It Right” policies, clean and reset tables, respond to guest requests as required and keeps guests satisfied throughout service and issues bill for services rendered and obtain appropriate documentation or cash necessary to ensure payment. It would be required that you inform a supervisor of complaints and resolve situations speedily and in the best interests of the Resorts reputation. You would also receive, liquor and supply orders and put them where they belong in an orderly fashion; keep supplies stocked and clean; engage in light cleaning duties in the restaurant area such as filling and wiping coffee pots, sugar, napkins and holders, straws, drink and condiment trays etc.

Qualifications
Candidates must have Grade 12 or have an acceptable combination of related experience, education and or training. The successful candidate will have experience providing excellent customer service and recent experience handling and balancing cash or monetary transactions. Preference may be given to candidates who possess bartending / serving experience.

Competencies
• Demonstrate a high level of Guest Focus by striving for high guest satisfaction, going out of the way to be helpful and pleasant and making it as easy as possible on the guest rather than self, department, or organization
• Demonstrated accountability by planning ahead, managing time well, being on time, being cost conscious, think of better ways of doing things, demonstrates ability to follow instructions, maintains appropriate appearance, complies with team Member policies and procedures and has a willingness to learn
• Demonstrates the ability to work as part of a team by being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment, is responsible, honest, loyal, interact with others tactfully, resolves conflicts appropriately, and adapts to change.
• Has the ability to analyze multiple service requests from guests and organize them in a sequence that makes the most in terms of timely service
• Have the ability to operate a computerized POS system
• Have basic mathematical skills with the ability to issue change without the aid of a calculator
• Have knowledge of food and beverage, including the ability to mix alcoholic drinks according to standard Resort recipes and a knowledge of wine

Conditions of Employment: Must have a flexible schedule and be able to work early morning’s day and evenings shifts, weekends, as well as federal and civic holidays. Must be 19 years of age or older. Will require or need to obtain a Serving it Right. Must be able to walk and stand for extended periods of time.

Application Process: St. Eugene offers a competitive compensation and benefits package. Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is June 14, 2019 by 12:00 PM.

Applications may be submitted by email, mail, or fax:
St. Eugene Golf, Resort & Casino
7777 Mission Road Cranbrook BC, V1C 7E5
Fax: (250) 420-2001
E-mail: careers@steugene.ca
Please insert “Bartender” into the Subject line.
The hiring for these positions will begin in April.

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted

Food and Beverage Working Supervisor – Seasonal, Full Time, Part Time

Job: Food and Beverage Working Supervisor – Seasonal, Full Time, Part Time
Department: Food and Beverage

Job Purpose
This position is a working supervisory position where you would serve as well as supervise and ensure servers professionally serve food and beverage in the lounge, restaurants and catering functions, ensuring a high level of guest satisfaction. You would trouble shoot and ensure guest satisfaction if a guest concern arises, communicating any problems that may occur and making sure any issues have the appropriate follow up. The position would require assistance in managerial functions such as beverage inventory counts, scheduling and payroll and the ability to offer solutions to make operations in the banquets and other outlets run smoothly. You may be called on to be the “go to person” if problems or issues occur at night when there may not be other managers available, this would require a high level of problem solving and knowledge of the hotel and other departments. You would coordinate closely with the Sales department and kitchen to ensure special functions needs are met

Qualifications
Candidates must have Grade 12 with a minimum of 3 years supervisory experience or an acceptable combination of related experience, education and/or training. A related Post Secondary diploma or certificate would be an advantage. Must have or the ability to get a Serving it right and food safe certificate. Previous hotel golf course or Casino experience would be an asset.

Competencies
• Ability to develop, cultivate and lead a team.
• Demonstrates the ability to communicate effectively with balanced listening and talking, speaking and writing clearly and accurately, keeping others informed.
• Demonstrates the ability to work as part of a team by being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment, is responsible, honest, loyal, interacts with others tactfully, resolves conflicts appropriately, and adapts to change.
• Demonstrates accountability by planning ahead, managing time well, being on time, being cost conscious, thinking of better ways of doing things, demonstrates ability to follow instructions, maintains appropriate appearance, complies with team Member policies and procedures, and has a willingness to learn.
• Demonstrates a high level of Guest Focus by striving for high guest satisfaction, going out of way to be helpful and pleasant and making it as easy as possible on the guest rather than self, department, or organization
• Knowledge of functions and promotions of the St. Eugene Golf, Resort & Casino and knowledge of the surrounding area
• Knowledge of Microsoft Office computer applications
• Higher knowledge of food and beverage and wine
• Knowledge of the accounting aspects of food and beverage with the appropriate mathematical skills

Conditions of Employment: Must be able to endure frequent bending, lifting, stooping, standing and walking. Some heavy lifting and carrying of objects is required. Employees should be prepared to work in an indoor and outdoor climate with varying degrees of temperature. Must be flexible to work both evenings and morning shifts, holidays and weekends. Must be able to deal with challenging guests while following BC Liquor laws. It will also be necessary to apply for receive and maintain a Gaming License from GPEB. Must be able to walk and stand for extended periods of time. You must be 19 years or older in order to work in the Casino

Application Process: Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is June 14, 2019 by 12:00 Noon.

Applications may be submitted by fax, email, or mail to:
St. Eugene Golf Resort Casino
7777 Mission Road Cranbrook BC, V1C 7E5
Fax: (250) 420-2001
E-mail: careers@steugene.ca
Please state “F&B Supervisor” in subject line.

Other Information: This competition may be used to create an eligibility list for permanent, term and acting positions. We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted

First Cook – Full Time, Part Time, Casual, and Seasonal

Job: First Cook – Full Time, Part Time, Casual, and Seasonal

Job Purpose: This position requires a higher knowledge of food preparation. You would assume 100% responsibility for the quality of products served by yourself and junior team members on the line. You would ensure that yourself and junior team members know and comply consistently with the Kitchen’s Tasks designated by the other managers or supervisors and are completed as per the kitchen standards and procedures. You would be required to inspect food preparation and serving areas to ensure observance of safe, sanitary food-handling practices as well as the storing and rotating of products. Should any conflicts arise with Servers or the food served you would need to resolve the issue in a tactful and nonconfrontational manner; guest service would be of the utmost concern. You would also assist in food prep assignments during off-peak periods. At the end of the evening you would assist and make sure that the kitchen is closed properly, following the kitchen checklist for kitchen stations. Attendance at scheduled employee meetings would give you the opportunity to bring suggestions for improvements. An on-going collaboration with other departments such as sales and catering would be required in order to ensure all guest needs are met.

Qualifications
A minimum of 4 years cooking experience and 3 years experience leading a team in a Hotel or Resort style Kitchen or an acceptable combination of related experience, education and/or training. Working towards Journey man papers or be a Red Seal would be an advantage. Must have or the ability to get a food safe certificate, Serving it Right Certificate would be an advantage.

Competencies
• Ability to develop, cultivate and lead a team
• Demonstrate the ability to communicate effectively with balanced listening and talking, speaking and writing clearly and accurately, keeping others informed
• Demonstrate the ability to work as part of a team by being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment,
• Demonstrate the ability to be responsible, honest, and loyal, interact with others tactfully, resolve conflicts appropriately, and adapt to change and fluctuations.
• Demonstrate accountability by planning ahead, managing time well, being on time, being cost conscious and taking initiative
• Demonstrate ability to follow direction, maintain appropriate appearance, comply with department and corporate policies and procedures, and a willingness to learn
• Demonstrate a high level of Guest Focus by striving for high guest satisfaction, going out of way to be helpful and pleasant and making it as easy as possible on the guest rather than self, department, or organization
• Knowledge of Microsoft Office computer applications
• Higher knowledge of food and beverage
• Ability to accurately and efficiently cook meats, fish, vegetables, soups and other hot food products as well as prepare and portion food products prior to cooking
• The ability to display creativity in food preparation and presentation

Conditions of Employment: Must be able to endure frequent bending, lifting, stooping, standing and walking. Some heavy lifting and carrying of objects is required. Employees should be prepared to work in an indoor and outdoor climate with varying degrees of temperature. Must be flexible to work both evenings and morning shifts, holidays and weekends.

Application Process: Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is July 31, 2019 by 12 Noon.

Applications may be submitted by fax, email, or mail,
St. Eugene Golf, Resort & Casino
7777 Mission Road Cranbrook BC, V1C 7E5
Fax: (250) 420-2001
E-mail: careers@steugene.ca
(Please quote “First Cook” in the Subject Line)

Other Information: The hiring for these positions will begin in April. This competition may be used to create an eligibility list for permanent, term and acting positions. We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted

Resort

Guest Services Supervisor – Full Time

Job: Guest Services Supervisor – Full Time

Job Purpose: Directs and administers all Front Office Operations to ensure profitability, control costs and quality standards to ensure total guest satisfaction. Oversees room reservations, front office systems, supplies inventory, and scheduling to maximize revenue. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Works closely with Sales & Marketing and Housekeeping to ensure total guest satisfaction. Interviews, trains, supervises, counsels, schedules and evaluates staff.

Qualifications

Post-secondary education specializing in Hospitality management or an acceptable combination of related experience, education and/or training. Previous Front Desk, Reservations and Supervisor experience is an advantage. Knowledge of Sales and Marketing preferred. Strong knowledge of the golf industry and area golf courses is an asset. Demonstrated superior customer service experience a must.

Competencies

  • Demonstrate a high level of Guest Focus by striving for high guest satisfaction, going out of way to be helpful and pleasant and making it as easy as possible on the guest rather than self, department, or organization
  • Ability to consistently lead, build and manage a diverse team to deliver outstanding results.
  • Have the ability to analyze problems systematically, organizing information and identifying key factors and key causes in order to generate solutions.
  • Demonstrate the ability to communicate effectively with balanced listening and talking, speaking and writing clearly and accurately, keeping others informed.
  • Demonstrated accountability by planning ahead, managing time well, being on time, being cost conscious, thinking of better ways of doing things, demonstrates ability to follow instructions, maintains appropriate appearance, complies with team member policies and procedures, and has a willingness to learn
  • Demonstrates a positive attitude, initiative and adaptability/flexibility
  • Ability to develop and maintain collaborative working relationships with others both external and internal
  • Conflict resolution skills with the ability to deal with customers issues in a professional, courteous and understanding manner even in difficult situations.
  • Demonstrate the ability to be responsible, honest, and loyal, interact with others tactfully, resolve conflicts appropriately, and adapt to change and fluctuations.
  • Knowledge of Microsoft Office computer applications
  • Ability to accurately handle and balance cash or monetary transactions.
  • Organizational and office skills
  • Sales and marketing skills

Conditions of Employment

This is predominantly an evening and weekend position. Must have a flexible schedule and be able to work late night shifts, weekend, as well as federal and civic holidays.

Application Process:

Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is June 7, 2019 by 12:00 Noon. Applications may be submitted by fax, email or mail to:

St. Eugene Golf, Resort & Casino
7777 Mission Road
Cranbrook BC, V1C 7E5
Fax: (250) 420-2001
E-mail: careers@steugene.ca
Please insert “Guest Service Supervisor” in the subject line of the email

Other Information:

This competition may be used to create an eligibility list for permanent, term and acting positions.

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted

Reservation Agent – Full Time

Job: Reservation Agent – Full Time

Job Purpose: This position promotes Resort rooms and services by taking inbound calls from guests and groups interested in making a reservation. The Reservation Agent will be responsible for managing and organizing group and individual reservations. It is important for them to be able to interpret the guest needs and be able to up-sell the Resort. Reservation Agents must be comfortable working with computers, have excellent phone manners and a strong knowledge of local events and attractions. Reservation Agents must possess sophisticated communication and organization skills, to ensure accurate reservation and the ability to provide exceptional guest service.

Qualifications: Candidate must have Grade 12 with a minimum of 2 years customer service experience, or an acceptable combination of related experience, education and or training. Experience in yield management and or sales would be an asset.

Competencies
• Demonstrate a high level of Guest Focus by striving for high guest satisfaction, going out of way to be helpful and pleasant and making it as easy as possible on the guest rather than self, department, or organization
• Demonstrate the ability to communicate effectively with balanced listening and talking, speaking and writing clearly and accurately, keeping others informed
• Demonstrate the ability to work as part of a team by being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment,
• Demonstrate the ability to be responsible, honest, loyal, interact with others tactfully, resolve conflicts appropriately, and adapt to change and fluctuations.
• Demonstrate accountability by planning ahead, managing time well, being on time, being cost conscious and taking initiative
• Demonstrate ability to follow direction, maintain appropriate appearance, comply with department and corporate policies
and procedures, and a willingness to learn
• Ability to accurately handle and balance cash or monetary transactions and the mathematical skills to issue change without
the aid of a calculator.
• Conflict resolution skills with the ability to deal with customers issues in a professional, courteous and understanding manner
even in difficult situations.
• Knowledge of general office work such as filing and recording information
• Knowledge of computer hardware and software, including Microsoft Office computer applications
• Mathematical knowledge of the rules and uses of numbers, including arithmetic and statistics
• Basic knowledge of the game of golf would be advantageous

Conditions of Employment:
Must be flexible to work evenings during the week, weekend evening and morning shifts holiday shifts and occasionally. Must be able to work in a fast-paced environment, may have to stand for extended periods of time.

Application Process:
St. Eugene offers a competitive compensation and benefits package. Consideration will be given to those submitting a cover letter and
an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is May 17, 2019 by 12:00 Noon. Applications may be submitted by fax, email or mail to:

St. Eugene Golf, Resort & Casino 7777 Mission Road Cranbrook BC, V1C 7E5
Fax: (250) 420-2001
E-mail: careers@steugene.ca
Please insert “Reservations Agent” in the subject line of the email

Other Information:
This competition may be used to create an eligibility list for permanent, term and acting positions.
We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted

St. Eugene RV Park (KOA)

RV Park Attendant – Seasonal – Full & Part Time

Job: RV Park Attendant – Seasonal – Full & Part Time

Job Purpose: The RV Park Attendants will provide on-site maintenance, customer service as well as handle overall daily upkeep of property grounds, facilities, and equipment. This position will be responsible for reservations, collecting fees, handling enquiries, clean and maintain RV facilities/sites/grounds, and ensure guest satisfaction.

Qualifications: As the RV Park Attendant, you must be hard-working, reliable and focused on providing exceptional customer service. You must also be highly organized and detail-oriented with the ability to manage multiple tasks simultaneously.

  • Previous experience in a campground or resort environment is an asset
  • Excellent communication and organizational skills
  • Exceptional customer service skills
  • Time management skills
  • Demonstrated knowledge of and broad experience in general maintenance techniques and repair work
  • Valid driver’s license and good driving record
  • General knowledge of janitorial work and grounds maintenance

Competencies:

  • Demonstrate a high level of Guest Focus by striving for high guest satisfaction.
  • Demonstrate accountability by planning ahead, managing time well, being on time, being cost conscious and taking initiative
  • Develop build and maintain customer relationships
  • Conflict resolution skills with the ability to deal with issues in a professional, courteous and understanding manner even in difficult situations
  • Strong communication skills
  • Maximize customer experience of staying at the resort
  • Thrive on team environment to achieve group goals
  • Organization skills and attention to detail
  • Utilize the property management system and Microsoft Office computer applications
  • Positive attitude and a passion for client/ guest satisfaction
  • Excellent communication and organizational skills
  • Aptitude and willingness to learn
  • Follow-up on work assignments to ensure efficient, thorough completion of assigned work orders.
  • Other duties as assigned.

Conditions of Employment: You would be required to work both indoors and outdoors, at times through adverse conditions. You would be required to work a flexible schedule, according to business needs, including weekends and holidays.

Application Process:

Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is May 31, 2019 by 12 Noon. Applications may be submitted by fax, email, mail, to:

St. Eugene Golf, Resort & Casino
7777 Mission Road
Cranbrook BC, V1C 7E5
Fax: (250) 420-2001
E-mail: careers@steugene.ca
Please quote “RV Park Attendant” in the subject line of the email.

Other Information:

This competition may be used to create an eligibility list for permanent, term and acting positions.

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted