reserhotel

Arrival Date

Nights

Adults

Careers

St. Eugene Golf Resort & Casino is always on the lookout for knowledgeable and enthusiastic individuals who are seeking employment in hospitality. For all career inquiries, please email us at: careers@steugene.ca Click below to see what positions are currently available.

Casino

Security Officer – Relief

Job: Security Officer –Relief

Department: Casino/Resort Security

Job Purpose

This position insures the protection and preservation of Casino guests and employee property and maintains a safe and secure environment for guests and employees. You will be responsible for identifying and dealing with breaches of Casino of the Rockies policies and procedures and criminal activities. You will listen for and respond to any transmissions from surveillance, alerting them to any problem guests or situations with accurate locations, alerting them to the status on the floor. Maintain current and thorough knowledge of the resorts emergency and life safety procedures and assist in any first aid requirements, handle crowd control, building evacuations, power outages etc. You would also provide excellent customer service by greeting customers, answering their questions and providing them with information on gaming issues and promotional events. Will also perform minor maintenance and repair as requested and securing and logging lost and found items.

This position will also provide coverage for the Security Supervisor on a relief basis.

Qualifications

Candidates must have Grade 12 or an acceptable combination of related experience, education and/or training. The successful candidate will have experience providing excellent customer service. Preference may be given to candidates who possess experience in security; BST 1 & 2 would be an advantage. Level 1 first aid would be considered an advantage. An acceptable combination of education, related training and/or experience may be considered.

Competencies

  • Conflict resolution skills
  • Demonstrates a significant degree of knowledge in security practices, policies and procedures
  • Demonstrates the ability to communicate effectively, both orally and in writing.
  • Ability to communicate effectively over a radio.
  • Have the ability to analyze problems systematically, organizing information and identifying key factors and keycauses in order to generate solutions.
  • Ability to conduct and accurately record thorough investigations.
  • Knowledge of safety and first aid.
  • Demonstrates a positive attitude and initiative.
  • Demonstrates a high level of tolerance and self-control.Conditions of Employment:
    You will be required to obtain and maintain a gaming employee certificate of registration from the British Columbia Gaming Policy and Enforcement Branch, as well as a Level One First Aid certificate and a Serving it Right certificate. You will be required to work shift work which includes days, evenings and weekends. Successful candidates will be required to take and pass training such as Gaming Security Officer Training Program Certificate, as specified both internally and by BCLC for Security officer. Candidates must be 19 years or older in order to work in the Casino.Application Process:
    Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is January 31, 2019 at 12:00 Noon. Applications may be submitted by email, or fax.

    St. Eugene Golf, Resort & Casino
    7777 Mission Road
    Cranbrook BC, V1C 7E5
    Fax: (250) 420-2001
    E-mail: careers@steugene.ca
    {Please quote Casino Security in subject line if emailing resume}

    Other Information:
    This competition may be used to create an eligibility list for permanent, term and acting positions.

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted

Security Supervisor – Relief

Job: Security Supervisor – Relief

Job Purpose: This position ensures the security of all Casino assets and the integrity of all gaming operations and the company while on shift. You would monitor and supervise all employees’ activities to ensure the conduct of all gaming operations are in

accordance with BCLC Casino Standards, policies and procedures and the Casino’s internal policies and procedures. The position dictates that you would be responsible for maintaining the safety of all individuals in the Casino while on shift. You would supervise, direct and delegate duties to Floor Security Officers while, this would include coaching and disciplinary actions in regards to department team members, as well as assisting in the training of all new team members. This position would require you to deal with fire alarms, fire panels, emergency evacuations, medical emergencies and first aid calls in the Casino. In a highly professional manner you would also be called upon to deal with intoxicated and disruptive patrons and handle theft, cheat at play and any other criminal event or unacceptable behaviour. There would also be a requirement to complete incident file reports and the recording of any unusual events or activities of staff and patrons on both ITRAK and internal data base. At times this may include interaction with the RCMP.

Qualifications
Candidates who are BST certified GSO (Gaming Security Officer) certified would be considered an advantage. Level 3 First Aid would be considered an asset. Supervisory experience would be a definite advantage. An acceptable combination of education, related training and/or experience may be considered. The successful candidate will have experience providing excellent customer service.

Competencies

  • Have the ability to analyze problems systematically, organizing information and identifying key factors and key causes in order to generate solutions
  • Ability to consistently lead, build and manage a diverse team.
  • Demonstrate the ability to communicate effectively with balanced listening and talking, speaking and writing clearly and
    accurately, keeping others informed
  • Conflict resolution skills with the ability to deal with customers issues in a professional courteous and understanding manner
    even in difficult situations
  • Demonstrated accountability by planning ahead, managing time well, being on time, being cost conscious, thinking of better
    ways of doing things, demonstrates ability to follow instructions, maintains appropriate appearance, complies with team
    member policies and procedures, and has a willingness to learn
  • Knowledge of Microsoft Office computer applications
  • Demonstrated knowledge of first aid and emergency procedures
  • Ability to communicate effectively over a radio
  • Have the ability to effectively observe and document events
  • Following training, have the ability to understand and adhere to BCLC and Casino policies and procedures.Conditions of Employment:
    You will be required to obtain and maintain a gaming employee certificate of registration from the British Columbia Gaming Policy and Enforcement Branch, as well as a minimum Level One First Aid certificate and a Serving it Right certificate. You would need to be able to walk and stand for extended periods of time and wear a radio with an ear piece. You will be required to work shift work which includes days, evenings, weekends and graveyards. Candidates must be 19 years or older in order to work in the Casino.

    Application Process:
    Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is January 31, 2019 by 12 Noon. Applications may be submitted by email, fax, or mail, to:

    St. Eugene Golf, Resort & Casino
    7777 Mission Road
    Cranbrook BC, V1C 7E5
    Fax: (250) 420-2001
    E-mail: careers@steugene.ca

Other Information:
This competition may be used to create an eligibility list for permanent, term and acting positions.

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted

Resort

Human Resource Manager – Full Time

Job: Human Resource Manager – Full Time

Job Purpose: The Human Resource Manager oversees the daily operation of the Human Resource Office. As the Human Resources Manager, you are responsible for areas of recruiting, employee relations, benefits, events, workers compensation and other employee related tasks. Additionally, responsible for short- and long-term planning of all the HR related functions like workforce planning, recruitment, staffing, strategies, wage and salary administration, associate and labour relations, benefits, workforce training and development etc.

Qualifications:
• Four-year college degree in Human Resources or Bachelor’s Degree or Master’s Degree education.
• Five years Human Resources management experience required preferably in the hospitality industry and minimum experience of one to two years in the same position at a comparable resort or hotel.
• Well versed in Human Resources and Payroll Management Systems (HRIS System)
• Excellent skills in Microsoft office, HIRS system, Applicant tracking system and online recruiting resources. Competencies:
• Administers diligent implementation and oversight of collective bargaining agreements (CBA).
• Leads negotiations of CBA.
• Have a strong background in employment, employee relations, benefits, wages and salary, employee training, accident prevention, and government regulations and policies.
• Strong written and communication skills required with an understanding and ability to work in a multi-cultural environment.
• Provide guidance to the leadership team regarding employee morale, employee relations, coaching, counselling and discipline.
• Promote employee communication activities and channels, to encourage and enable feedback from staff.
• Maintain a positive relationship with staff representatives and ensure any employee grievances are monitored and resolved.
• Responsible for all back office and administration tasks of the department.
• Oversee the management of the recruiting process including position management, advertising, working with community agencies.
• Develop and maintains confidential departmental staff and associated files, documents, pay scale details and/or other important databases. Duties and Responsibilities:
• To ensure that the company Human Resource operational policies and processes are adhered to and continually improved
• To assist in all activities concerning the sourcing and recruitment of staff, performance management, staff discipline and HR administration. • To coordinate all matters of employee work permits and visas.
• To coordinate and/or conduct departmental training and conduct new hire resort orientation program.
• Implement corporate policies and procedures on compensation, incentive, bonus and benefits.
• Continually assess employee morale, including analyzing absenteeism and turnover records, lateness and resignations.
• Coordinate employee wellness and safety programs.
• Conduct needs analysis, develop, implement, and monitor training manuals, programs, and materials.
• Encourage a good standard of employee conduct and behaviour and coordinates disciplinary procedure as and when necessary.
• Ensures appraisals are carried out for every employee every 12 months or as per resort management policy and reviews all appraisals and follows up on development needs, if required.
• Assist in communication of key messages to all staff.
• Assist in recruitment and hiring of all employees.
• Ability to remain calm and courteous in demanding situations.
• Assist other department heads in the formulation of HR policies and procedures for their respective departments.
• Assist with and ensures that all procedures concerning promotion, transfer and staff resignation is carried on within Company policy and within legal boundaries.
• Assist in developing and conducting management training on a variety of leadership and HR topics.
• Assist in overseeing preparation of reports required by government agencies.
• Oversee Workers Compensation programs, ensuring claims and reports are submitted in a timely basis.
• Support operational efforts through proper staffing and training of associates.
• Assist with planning, coordinating and executing employee activities and events, including examples such as staff meetings, Christmas party and farewell parties, and community services etc.
• Leads in the administration of the resort’s social and staff benefit programs e.g.: Employee of the Month, Leader of the quarter, Employee Relations Committee and other staff incentives.

Application Process: Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is February 1, 2019 by 12 Noon.

Applications may be submitted by fax, email, mail, to:
St. Eugene Golf, Resort & Casino
7777 Mission Road Cranbrook BC, V1C 7E5
Fax: (250) 420-2001
E-mail: bzwueste@steugene.ca
Please quote “Human Resource Manager” in the subject line of the email.

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted

Restaurant And Other F&B

Food and Beverage Working Supervisor – Relief, Evenings

Job: Food and Beverage Working Supervisor – Relief – Evenings

Department: Food and Beverage

Job Purpose
This position is a working supervisory position where you would serve as well as supervise and ensure servers professionally serve food and beverage in the lounge, restaurants and catering functions, ensuring a high level of guest satisfaction. You would trouble shoot and ensure guest satisfaction if a guest concern arises, communicating any problems that may occur and making sure any issues have the appropriate follow up. The position would require assistance in managerial functions such as beverage inventory counts, scheduling and payroll and the ability to offer solutions to make operations in the banquets and other outlets run smoothly. You may be called on to be the “go to person” if problems or issues occur at night when there may not be other managers available, this would require a high level of problem solving and knowledge of the hotel and other departments. You would coordinate closely with the Sales department and kitchen to ensure special functions needs are met.

Qualifications
Candidates must have Grade 12 with a minimum of 3 years supervisory experience or an acceptable combination of related experience, education and/or training. A related Post Secondary diploma or certificate would be an advantage. Must have or the ability to get a Serving it right and food safe certificate. Previous hotel golf course or Casino experience would be an asset. Must apply for, receive and maintain a Gaming License from Gaming Policy Enforcement Branch, British Columbia. Must be 19 years or older in order to work in the Casino.

Competencies
• Ability to develop, cultivate and lead a team.
• Demonstrates the ability to communicate effectively with balanced listening and talking, speaking and writing clearly and accurately, keeping others informed.
• Demonstrates the ability to work as part of a team by being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment, is responsible, honest, loyal, interacts with others tactfully, resolves conflicts appropriately, and adapts to change.
• Demonstrates accountability by planning ahead, managing time well, being on time, being cost conscious, thinking of better ways of doing things, demonstrates ability to follow instructions, maintains appropriate appearance, complies with team Member policies and procedures, and has a willingness to learn.
• Demonstrates a high level of Guest Focus by striving for high guest satisfaction, going out of way to be helpful and pleasant and making it as easy as possible on the guest rather than self, department, or organization
• Knowledge of functions and promotions of the St. Eugene Golf, Resort & Casino and knowledge of the surrounding area
• Knowledge of Microsoft Office computer applications
• Higher knowledge of food and beverage and wine
• Knowledge of the accounting aspects of food and beverage with the appropriate mathematical skills

Conditions of Employment: Must be able to endure frequent bending, lifting, stooping, standing and walking. Some heavy lifting and carrying of objects is required. Employees should be prepared to work in an indoor and outdoor climate with varying degrees of temperature. Must be flexible to work both evenings and morning shifts, holidays and weekends. Must be able to deal with challenging guests while following BC Liquor laws. It will also be necessary to apply for receive and maintain a Gaming License from GPEB. Must be able to walk and stand for extended periods of time. You must be 19 years or older in order to work in the Casino

Application Process: Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is January 28, 2018 by 12:00 Noon.

Applications may be submitted by fax, email, or mail to:
St. Eugene Golf Resort Casino
7777 Mission Road Cranbrook BC, V1C 7E5
Fax: (250) 420-2001
E-mail: careers@steugene.ca
Please state “F&B Supervisor” in subject line.

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted