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Careers

St. Eugene Golf Resort & Casino is always on the lookout for knowledgeable and enthusiastic individuals who are seeking employment in hospitality. For all career inquiries, please email us at: [email protected] Click below to see what positions are currently available.

Casino

Cashier – Relief / On-Call

Job: Cashier (Casino) –Relief on Call

Job Purpose: The Cashier’s primary function is to assist patrons in a professional and friendly manner and to provide both external and internal customer service. You would be required to cash slot tickets, lottery tickets, BC gold points and table chips. You would also make change and exchange foreign currency and Traveler’s Cheques. Part of your duties would be to confirm and pay out jackpots and prepare Slot Attendant’s floats.

Qualifications:
Candidates must have Grade 12 or have an acceptable combination of related experience, education and or training. The successful candidate will have experience providing excellent customer service and recent experience handling and balancing cash or monetary transactions. Preference may be given to candidates who possess Casino experience. A Serving it Right Certificate would be an advantage.

Competencies:
• Ability to accurately handle and balance cash or monetary transactions
• Demonstrate the ability to communicate effectively with balanced listening and talking, speaking and writing clearly and accurately, keeping others informed
• Following training will ensure proper documentation and appropriate procedures are used for administrative transactions
• Able to demonstrate, after training, knowledge in Cash Cage practices, policies and procedures
• Can quickly locate and correct errors in the display or transcription of information
• Demonstrate a high level of guest-focus by striving for high guest satisfaction, going out of your way to be helpful and pleasant and making it as easy as possible on the guest rather than self, department or organization
• Demonstrated accountability by planning ahead, managing time well, being on time, being cost conscious, thinking of better ways of doing things, demonstrates ability to follow instructions, maintains appropriate appearance, complies with team Member policies and procedures, and has a willingness to learn
• Demonstrate the ability to work as part of a team by being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment, is responsible, honest, loyal, interacts with other tactfully, resolves conflicts appropriately, and adapts to change

Conditions of Employment:
You would be required to work a flexible schedule according to business needs, including evenings, weekends and holidays. Must apply for, receive and maintain a Gaming License from Gaming Policy Enforcement Branch, British Columbia. Must be 19 years or older in order to work in the Casino.

Application Process:
Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is September 7, 2018 by 12:00 Noon. Applications may be submitted by fax, email, or mail to:

St. Eugene Golf, Resort & Casino
7777 Mission Road
Cranbrook BC, V1C 7E5
Fax: (250) 420-2001
E-mail: [email protected]
Please include “Cashier” in the subject line of your email.

Other Information:
This competition may be used to create an eligibility list for permanent, term and acting positions.
We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted.

Experienced Casino Table Games Dealers – Casual

Job: Experienced Casino Table Games Dealers – Casual
Paid “dealer training” will be provided and will commence on October 9, 2018

Job Purpose: In this position you would be required to create and ensure a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount. After completing a three week dealer training course, you would conduct and facilitate the table games by providing rules of the game to participants, according to established requirements. You would also be required to be cognizant of the security of the game being played and notify appropriate member of Table Games Management of any irregularities and or attempts to cheat while the game is being played.

Qualifications: Outgoing and fun personality. We will teach you the game! Must be 19 years of age or older in order to work in the Casino. Following an interview, successful candidates will be required to take a paid three-week table games dealer course. The course will take place in the evenings. Upon completion of the three-week course you would be required to successfully pass a table games test.

Competencies (after training):
• Able to calculate odds quickly and accurately to pay winning bets and collect losing bets
• Able to determine the appropriate chip denominations for cash received.
• Demonstrate the ability to communicate effectively with balance listening and talking, speaking and writing clearly and accurately, keeping other informed.
• Conflict resolution skills with the ability to deal with customer issues in a professional, courteous and understanding manner even in difficult situations.
• Demonstrate a high level of Guest Focus by striving for high guest satisfaction, going out of your way to be helpful and pleasant and making it as easy as possible on the guest rather than self, department, or organization
• Demonstrate ability to follow direction, maintain appropriate appearance, comply with department and corporate policies and procedures, and a willingness to learn
• Demonstrate the ability to work as part of a team by being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment
• Able to perform duties at station assignments that are busy with limited space, have high volumes, diverse clientele, noise, music, minimal and/or bright lighting and variation of climate control.

Conditions of Employment:
Strong hand eye coordination and manual dexterity skills with the ability to reach and grasp to deal cards. Must be able to work a flexible schedule per business needs, including evenings, weekends and holidays. Must be able to stand for up to 10 hours a shift. Must apply for, receive and maintain a Gaming License from Gaming Policy Enforcement Branch, British Columbia.

Application Process:
St. Eugene offers a competitive compensation and benefits package. Deadline for receipt of applications is September 14, 2018 by 12 Noon. Applications may be submitted by fax, email, or mail to:

St. Eugene Golf Resort Casino
7777 Mission Road
Cranbrook BC, V1C 7E5
Fax: (250) 420-2001
E-mail: [email protected]
Please include title of position “CASINO DEALER” in the subject line of your email.

Other Information:
This competition may be used to create an eligibility list for permanent, term and acting positions.

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted

Security Officer – Relief

Job: Security Officer – Relief

Job Purpose: This position insures the protection and preservation of Casino guests and employee property and maintains a safe and secure environment for guests and employees. You will be responsible for identifying and dealing with breaches of Casino of the Rockies policies and procedures and criminal activities. You will listen for and respond to any transmissions from surveillance, alerting them to any problem guests or situations with accurate locations, alerting them to the status on the floor. Maintain current and thorough knowledge of the resorts emergency and life safety procedures and assist in any first aid requirements, handle crowd control, building evacuations, power outages etc. You would also provide excellent customer service by greeting customers, answering their questions and providing them with information on gaming issues and promotional events. Will also perform minor maintenance and repair as requested and securing and logging lost and found items.

Qualifications: Candidates must have Grade 12 or an acceptable combination of related experience, education and/or training. The successful candidate will have experience providing excellent customer service. Preference may be given to candidates who possess experience in security; BST 1 & 2 would be an advantage. Level 1 first aid would be considered an advantage. An acceptable combination of education, related training and/or experience may be considered.

Competencies:
• Conflict resolution skills
• Demonstrates a significant degree of knowledge in security practices, policies and procedures
• Demonstrates the ability to communicate effectively, both orally and in writing.
• Ability to communicate effectively over a radio
• Have the ability to analyze problems systematically, organizing information and identifying key factors and key causes in order to generate solutions.
• Ability to conduct and accurately record thorough investigations.
• Knowledge of safety and first aid
• Demonstrates a positive attitude and initiative.
• Demonstrates a high level of tolerance and self controls

Conditions of Employment:
You will be required to obtain and maintain a gaming employee certificate of registration from the British Columbia Gaming Policy and Enforcement Branch, as well as a Level One First Aid certificate and a Serving it Right certificate. You will be required to work shift work which includes days, evenings and weekends. Successful candidates will be required to take and pass training such as Gaming Security Officer Training Program Certificate, as specified both internally and by BCLC for Security officer. Candidates must be 19 years or older in order to work in the Casino.

Application Process: Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is September 21, 2018 at 12:00 Noon. Applications may be submitted by email, or fax.

St. Eugene Golf, Resort & Casino
7777 Mission Road
Cranbrook BC, V1C 7E5
Fax: (250) 420-2001
E-mail: [email protected]
{Please quote Casino Security in subject line if emailing resume}

Other Information: This competition may be used to create an eligibility list for permanent, term and acting positions.

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted

Slot Attendant – Relief/On Call

Job: Slot Attendant – Relief/On Call

Job Purpose:

The Slot Attendant’s primary function is to be a front line customer service representative of the Casino and SEM to ensure that the customers visit is an enjoyable experience that will create return visits and referrals to other potential customers. This position would require the verification and paying out of jackpots to customers. You would be required to handle and resolve problems as they occur with either customer complaints or equipment problems. In creating an enjoyable experience and environment for customers you would need to provide service to guests whenever possible within two minutes after activation of the customer service light and reserve machines for guests as needed. Part of your responsibilities would also include reporting any unusual situations or activities to slot supervisory personnel.

Qualifications:

Candidates must have Grade 12 or have an acceptable combination of related experience, education and or training. The successful candidate will have experience providing excellent customer service and recent experience handling and balancing cash or monetary transactions. Preference may be given to candidates who possess Casino experience.

Competencies:

  • Demonstrate a high level of guest Focus by striving for high guest satisfaction, going out of your way to be helpful and pleasant and making it as easy as possible on the guest rather than self, department or organization
  • Ability to accurately handle and balance cash or monetary transactions
  • Demonstrate the ability to communicate effectively with balanced listening and talking, speaking and writing clearly and accurately, keeping others informed
  • Following training will ensure proper documentation and appropriate procedures are used for administrative transactions
  • Able to demonstrate, after training, knowledge in surveillance practices, policies and procedures.
  • Can quickly locate and correct errors in the display or transcription of information
  • Following training will have a knowledge of general slot machine technology
  • Demonstrated accountability by planning ahead, managing time well, being on time, being cost conscious, thinking of better ways of doing things, demonstrates ability to follow instructions, maintains appropriate appearance, complies with team Member policies and procedures, and has a willingness to learn
  • Demonstrate the ability to work as part of a team by being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment, is responsible, honest, loyal, interacts with other tactfully, resolves conflicts appropriately, and adapts to change.

Conditions of Employment:

You would need to be able to walk and stand for extended periods of time and wear a radio with an ear piece. You would be required to work a flexible schedule according to business needs, including evenings, weekends and holidays. Must apply for, receive and maintain a Gaming License from Gaming Policy Enforcement Branch, British Columbia. Must be 19 years or older in order to work in the Casino.

Application Process:
Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is September 7, 2018 by 12 Noon. Applications may be submitted by fax, email, or mail to:

St. Eugene Golf, Resort & Casino
7777 Mission Road Cranbrook BC, V1C 7E5
Fax: (250) 420-2001
E-mail: [email protected]

{Please quote “Slot Attendant” in the subject line of email}

Other Information:
This competition may be used to create an eligibility list for permanent, term and acting positions.

We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted

Resort

Reservation Agent – Full Time

Job Purpose: This position promotes Resort rooms and services by taking inbound calls from guests and groups interested in making a reservation. The Reservation Agent will be responsible for managing and organizing group and individual reservations. It is important for them to be able to interpret the guest needs and be able to up-sell the Resort. Reservation Agents must be comfortable working with computers, have excellent phone manners and a strong knowledge of local events and attractions. Reservation Agents must possess sophisticated communication and organization skills, to ensure accurate reservation and the ability to provide exceptional guest service.

Qualifications: Candidate must have Grade 12 with a minimum of 2 years customer service experience, or an acceptable combination of related experience, education and or training. Experience in yield management and or sales would be an asset.

Competencies:
• Demonstrate a high level of Guest Focus by striving for high guest satisfaction, going out of way to be helpful and pleasant and making it as easy as possible on the guest rather than self, department, or organization
• Demonstrate the ability to communicate effectively with balanced listening and talking, speaking and writing clearly and accurately, keeping others informed
• Demonstrate the ability to work as part of a team by being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment,
• Demonstrate the ability to be responsible, honest, loyal, interact with others tactfully, resolve conflicts appropriately, and adapt to change and fluctuations.
• Demonstrate accountability by planning ahead, managing time well, being on time, being cost conscious and taking initiative
• Demonstrate ability to follow direction, maintain appropriate appearance, comply with department and corporate policies and procedures, and a willingness to learn
• Ability to accurately handle and balance cash or monetary transactions and the mathematical skills to issue change without the aid of a calculator.
• Conflict resolution skills with the ability to deal with customers issues in a professional, courteous and understanding manner even in difficult situations.
• Knowledge of general office work such as filing and recording information
• Knowledge of computer hardware and software, including Microsoft Office computer applications
• Mathematical knowledge of the rules and uses of numbers, including arithmetic and statistics
• Basic knowledge of the game of golf would be advantageous

Conditions of Employment:
Must be flexible to work evenings during the week, weekend evening and morning shifts holiday shifts and occasionally. Must be able to work in a fast paced environment, may have to stand for extended periods of time.
Application Process:
St. Eugene offers a competitive compensation and benefits package. Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for receipt of applications is September 10, 2018 by 12:00 Noon. Applications may be submitted by fax, email or mail to:

St. Eugene Golf, Resort & Casino
7777 Mission Road
Cranbrook BC, V1C 7E5
Fax: (250) 420-2001
E-mail: [email protected]
Please insert “Reservations Agent” in the subject line of the email

Other Information:
This competition may be used to create an eligibility list for permanent, term and acting positions.
We would like to thank all applicants who apply; however, only those candidates selected for further consideration will be contacted.