reserhotel

Arrival Date

Nights

Adults

FAQ

Info & FAQ

We want your stay with us to be as seamless and enjoyable as possible!
To answer some of your most frequently asked questions, we’ve compiled all the most important information about our resort, check-in, checkout, WiFi access, the golf course, our facilities and so much more into an FAQ below.

HOTEL

What time is check out?

Checkout is at 11am (local time).

How can I access the wifi?

Our WiFi is free to all hotel guests!

Network is SEGRC-Public.
No password is required

Will I be charged to make a call from the room?

Local calls are toll-free; long distance charges will apply.

What are your policies on smoking?

Smoking in hotel rooms or on balconies is prohibited. Violators will be charged a $250 cleaning fee.

Do you allow pets?

We offer pet friendly rooms as well as dog-days on the golf course!
We do not allow unregistered pets in our hotel rooms. Violators will be charge a $250 cleaning fee.
Learn more about registering your pet for your stay by visiting our Pet Friendly page.

Are there designated hours regarding noise levels at night?

We’ve designated ‘Quiet Time’ as 11pm. Please show courtesy towards other hotel guests.

AMENITIES & SERVICES

Will I have access to a pool or gym?

You are welcome to enjoy our health club: outdoor heated pools, steamroom, sauna & fitness centre. Learn more here.

Is there sports equipment available to rent?

Nets, sticks and balls for hockey are available at the front desk during winter.

During the summer we have a variety of sports equipment at our KOA RV Park including: basketball, bocce, horseshoes, badminton, and a playground. 

Are there laundry / dry cleaning services available?

We have a coin-operated laundry facility at our KOA RV Park.

Dry cleaning and laundry services are available by contacting the front desk.

Are there ATMs available at the Resort?

ATMs are located in the Casino Main Lobby, the Hotel Main Lobby and the Pro Shop.

Do you have meeting rooms or event spaces?

We have ample conference and meeting room space available. Visit the Groups page to learn more.

What services does the Silver Waters Spa offer?

The services at the Silver Water Spa includes: facials, body wraps, body polish, lavender skin recover treatment, hot rock skin massage, essentials relaxations massage, hand treatment, foot treatment, gel polish applications, full-body waxing and make-up application. To learn more, visit our Spa page.

What are the hours of operation for each restaurant?

You can view hours & menus for each of our dining outlets here.

What activities are offered near the Resort?

The activities are endless in the East Kootenay region! Many local businesses offer a variety of activities in the area including ATV tours, skiing or snowboarding, whitewater rafting, heli-tours of the Kootenay Rockies, kayaking, canoeing, fly fishing, paddleboarding, guided hikes, horseback trail rides, tours of Fort Steele Heritage Town & more.

CASINO OF THE ROCKIES

What games & amenities does the Casino offer?

To learn more about Casino of the Rockies games, promotions, events & services you can find their website here.

What are the Casino's hours of operation?

Casino Hours of Operation
Sunday – Thursday: 10am to 12am
Friday & Saturday: 10am to 2am
(Extended hours may be offered for some holidays)

Table Game Hours
Sunday – Thursday: 4pm to 12am
Friday & Saturday: 4pm to 2am

GOLF

What are the features of the golf course?

St. Eugene is proud to be a par 72 championship course offering unlimited driving range access, a full-service Snack Shack, the 19th Hole Bar & Grill,  golf carts, smartphone GPS access, golf lessons for individuals or groups, and mini-tournament programs can also be arranged.

What are the hours of operation for the Pro Shop?

The Pro Shop is open seven days a week during golf season from 6am to 8pm. Special hours may apply during the holiday season. Learn more here.

What are your course rates and green fees?

The rates are dynamically priced, which means they vary depending on time of day and week, month of the year, or special twilight and dawn fees. As well, we have exclusive Stay and Play Packages that include rounds of golf. View our online booking & rates page here.

Do you have a beverage cart?

Not at this time, but we do have the Snack Shack conveniently located near the middle of the course by the end of Hole 3, and at the start of Holes 4, 11 and 15.

Do you have a driving range?

Yes! The driving range is free with every paid round of golf. It is located near the Pro Shop, adjacent to the parking lot. Day use for Resort guests is $10+ tax, and $15+ tax for the public.

Do we need to take a power cart?

Not if you want a really good workout! Our course is quite long and as its etched out of mountainous terrain, the walkways can be rather steep at times.

What time does twilight start?

With our dynamic pricing, reduced green fees often start in the early afternoon, with the average “Twilight” tee-times beginning around 3:00pm.  Please call the golf shop at 1-877-417-3133 or visit our Golf Rates page to check for tee time availability on any given day!